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Customer Experience and Services at Intuitive

Intuitive puts patients first, so there’s nothing more important than helping the customers that help patients. That’s where we come in. We’re 600+ Customer Experience and Services team members across the world. We’re field service engineers, directly servicing our technology. We’re answering phones around the clock whenever a customer has a question. And we’re service enablers—product and project managers, data analysts, business systems specialists—innovating new solutions to deliver an exceptional customer experience. 

What do we all have in common? We quietly and tenaciously go about the business of making sure things go right—and we leap to the challenge when they don’t. Because there’s no greater responsibility than getting our technology into the hands that will help patients.

We are building the future of healthcare

About Intuitive

Intuitive advances minimally invasive care by innovating at the point of possibility. For nearly three decades we’ve created products and services born of inspiration and intelligence—from robotic-assisted surgical systems to data generation that unlocks the potential to benefit care systems worldwide.

We work closely and collaboratively with our customers to help achieve better outcomes, better care team experiences, better patient experiences, and lower cost of care.

Join a passionate team that puts customers first

Deliver extraordinary service with an undeniable impact

Intuitive on YouTube

You can start here, where we’ve collected several videos that showcase Intuitive’s impact on medical technology and in patient care.

Watch our videos

Hear from our Sales team

"My team is awesome. We're super collaborative and extremely open." Hear from team members on the supportive and mission-driven Sales experience.

Hear from the team

Field Services at Intuitive

Hear from a member of the Field Services team at Intuitive Japan on going above and beyond to help clients succeed, collaborating with teams across the company, and the impact the team ultimately has on doctors and their patients.

Learn more

Our unique culture

We are energized by challenges, we innovate with purpose, and we foster inclusion and collaboration—and we help doctors change lives.

Learn more about our culture

What it's like to work here

“What it takes to thrive at Intuitive is to be forward-thinking—be bold.” Hear from Marcus on what it’s like to work here—and why our mission drives everything we do.

Hear from Marcus

Meet the services team behind da Vinci 5

The Customer Experience & Services team delivers exceptional customer experiences at every stage in the customer journey, enabling a seamless transition for customers to the latest technology.


Inspired? Excited? Do this next.

To stay informed about all things Customer Experiences and Services at Intuitive, be sure to sign up for our Talent Community and follow Intuitive on LinkedIn. You can also visit our Careers Blog for the latest employee stories.   

We look forward to hearing from you soon!  

Additional resources

Here are some useful links that will help you learn more about our products and culture. 

Learn more about our products and the patients we serve here.

Surgeons and Intuitive leaders explain how da Vinci 5 will transform surgery for surgeons, care teams, and patients. Watch the video here. (3 mins)

The da Vinci 5 is our most advanced and integrated robotic surgery system–ever. Find out why.

In the future Intuitive's focus won't only be on how long we live, but how well we live. We envision a future where care is more connected, customized, and intelligent for hospitals, care teams, and their patients. Learn more about how we're innovating for today and tomorrow here. (3.5 mins)

Lung cancer is one of the deadliest diseases, in part because it’s difficult to detect early. Our robotic-assisted solution, Ion™ endoluminal system, is helping doctors reach nodules in a minimally invasive way, giving them the chance to detect cancer sooner. Watch how here. (6 mins)

Built from nearly three decades of experience integrating robotics technology with advanced software, da Vinci systems deliver precision, vision, and control. Learn more about our da Vinci systems here.

In lung cancer, time from diagnosis to intervention is critical. Ion enables clinical confidence to get early answers and accelerates program impact. Ion delivers meaningful innovation so clinicians can continue to advance care for their lung cancer patients. Learn more about Ion here.

Read our preliminary fourth quarter and full year 2023 results here.

We strive to meaningfully improve patient care while being responsible stewards of the environment, our communities, and our governance values. Read our 2023 Environmental Sustainability, Social Responsibility, and Governance and Transparency (ESG) Report here.

Not yet ready to apply?

When you join our Talent Community, we‘ll keep you informed about all things Intuitive, including new job openings, employee stories, and company news. You’ll see how every day we‘re proving what‘s possible—for our careers and for minimally invasive robotic surgery.

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