Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position:
The Senior Genesis OR Consultant will provide customers with onsite & remote consulting initiatives designed to identify opportunities to implement da Vinci Surgery best practice solutions in standardization, efficiency, staff training, cost containment, and block scheduling. They will also closely work with hospital leadership, as well as with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery program.
Roles and Responsibilities:
- Develop and maintain expertise in the following:
- Intuitive technology use and troubleshooting
- Intuitive technology applications
- Proper handling, care and use of Intuitive Instruments and Accessories
- Independently manage assigned territory while effectively managing work time and schedule
- Conduct Genesis OR Consultant and educational initiatives with strategically targeted customers
- Manage complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback
- Uncover customer needs, utilization barriers, and opportunities
- Prioritize potential solutions and gain alignment with hospital leadership to help implement recommendations
- Track progress and communicate status to customer on a schedule identified within the recommendations
- Align with sales and marketing partners on delivering customized customer assistance, as needed
- Support departmental and cross-functional projects to develop or improve Genesis processes, deliverables, and other material
- Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis content programs
- Run reports and analyze data when needed to prepare for customer engagements
- Provide in person and/or remote consulting services to deliver value to the customer o Examples of services are da Vinci Surgery Program Management standardization, efficiency, staff training, cost containment, and block scheduling
- Present and support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
- Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
- Participate in the training on and launch of new products
- Report customer complaints to appropriate internal parties as they are discovered
- Support the selection, evaluation of potential new reference centers and conducts reference center visits with customers
Qualifications
Required Knowledge, Skills, and Experience:
- B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
- 7+ years of documented professional experience in healthcare/hospital management, either in BTB sales capacity or management role within hospital
- Experience in an Operating Room and/or Sterile Processing Department environment
- Proven ability to work effectively and drive results as part of a team
- Excellent communication and interpersonal skills with ability to present to varying group sizes
- Ability to excel in a high-energy, fast-paced environment
- Willingness to be flexible with work hours
- Business acumen – ability to function in an executive business environment and understand the business needs of the OR
- Communication – ability to deliver consistent and effective communication across organizational levels
- Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
- Lean, Six Sigma or Change Management skills are of advantage
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Shift: Day
