Software Engineer

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

As a Software Engineer (Apps), you will be serving as the technical bridge between POET (internal training team), instructional design, IT, and the end users i.e., the Product Operations employees at Intuitive.

The individual in this role applies software engineering principles and instructional design practices to design, develop a scalable digital learning environment with custom features, integrated data flows, and automated workflows that enhance training delivery and operational efficiency.

This role is responsible for driving process innovation, drive accountability with IT through deep technical expertise, and leading User Acceptance Testing (UAT) for all POET applications & resource releases. By designing AI-driven solutions and automating workflows, the ideal candidate will enhance learning experiences and ensure seamless collaboration across business units.

Essential Job Duties

1. Technical Leadership & Accountability:
   • Leverage SQL/data analytics to evaluate system performance, data integrity, and user feedback – while working closely with IT for resolving gaps and holding them accountable.
   • Design and implement AI agents to automate repetitive tasks, enhance user workflows, and improve learning outcomes (e.g., chatbots for support, adaptive learning assistants).
   • Analyze learning data (e.g., Learning Management System (LMS) usage, completion rates) to identify trends and recommend improvements.
2. Process Hacking & Innovation:
   • Identify and eliminate bottlenecks in learning workflows using technical and creative problem-solving.
   • Prototype and pilot AI-driven solutions (e.g., automated certificate generation, personalized learning paths).
   • Collaborate with stakeholders to reengineer processes for efficiency and scalability.
3. Integration & Translation:
4. • Translate learning experience and UX/UI requirements into clean, scalable front‑end code.
   • Build and maintain reusable LMS components that support consistent learning experiences.
   • Develop intuitive interfaces that help learners, instructors, and admins navigate content and resolve issues.
   •  Collaborate with Learning Experience Designers and Product Managers to clarify requirements and refine learner interactions
   • Work closely with platform and backend teams to integrate APIs, synchronize learning data, and ensure seamless content delivery
   • Ensure consistent UI behavior and accessibility across courses, modules, and integrated learning tools
5. Testing and Deployment
   • Lead User Acceptance Testing (UAT), ensuring solutions meet both functional and technical standards.
   • Overall, champion cross-functional collaboration, bridging gaps between POET, instructional design, IT, and learners.
   • Troubleshoot technical issues and fine-tune application performance for scalability and responsiveness
6. Content & Platform Management:
   • Curate and manage content libraries in LMS platforms (e.g., Percipio, SuccessFactors), ensuring accuracy and accessibility.
   • Monitor and optimize digital learning tools for performance, usability, and alignment with educational goals.
7. Collaboration & Support
   • Operational and general technical support for the POET team, under direction of leadership, includes but is not limited to:
     • Content, file, and technology management
     • eLearning support and scheduling
     • Communication with learners and leaders, as needed
   • Perform other reasonable duties and assist with cross-functional initiatives as requested to support team goals.

Qualifications

Required Skills and Experience

• Strong proficiency in Data analytics, Excel, SQL

Required Education and Training

• Minimum BS in Computer Science, Computer Engineering, or a related field

Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Regularly required to stoop, kneel, bend, crouch and lift up to 40 pounds.
• This position may require up to 25% travel to facilitate training sessions at Intuitive sites globally.

Preferred Skills and Experience

• Prefer 1- 3 years of experience in data analytics function.
• Familiarity with Appian low-code automation platform is preferred
• Familiarity with JIRA, Confluence, Agile methodologies, Qualtrics, Zoom, MS Project, and Smartsheets.
• Exemplary skills in Microsoft Office Suite (Excel and PPT)
• Ability to learn to configure, develop new application platforms.
• Strong organization, time management and multi-tasking skills, and able to prioritize workload with competing priorities.
• Collaborative teamwork, communication and data handling skills
• Excellent attention to detail, yet flexible in approach
• Self-starter, able to work independently with limited supervision
• Good written and verbal skills
• Exceptional documentation and organizational skills
• Strong work ethic with a willingness to go above and beyond; self‑directed and resourceful

• Proven ability to lead, influence, and collaborate effectively across all levels and cross‑functional teams

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Base Compensation Range Region 1: $137 700 USD - $186 300 USD
Base Compensation Range Region 2: $117 000 USD - $158 400 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite.