Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position
The Compliance Specialist 3 – Supply Chain Audits executes audit and compliance activities across the supply chain ecosystem under general supervision, reporting to the Director, Global Supply Chain Audits. This role supports the technical execution of Supplier Controls, Service Supplier Qualification, and Distributor Controls processes in conformance with applicable regulatory standards (21 CFR Part 820, ISO 13485, EU MDR 2017/745). The specialist works within established audit frameworks to perform scheduled audits, maintain supply chain records, and contribute to CAPA resolution and process improvement efforts.
Essential Job Duties
Execute assigned audit program activities within a risk-stratified audit program covering direct material suppliers, service suppliers (e.g., sterilization, calibration, testing laboratories, contract manufacturers), and distributors.
Establish audit master schedules, risk assessments, and qualification criteria aligned with regulatory requirements and internal QMS policies.
Support global harmonization efforts under direction of senior staff, coordinating with regional Intuitive Surgical entities: ISJ, ISK, IS India, IS Aubonne, ISE, ISB, and IST.
Participate in cross-functional coordination meetings to support audit execution, document findings, and escalate issues appropriately including Supplier Monitoring Board (SMB) presentations, KPI calculations, presentations to higher management.
Perform qualification and re-evaluation audits for service suppliers including sterilization providers, contract test laboratories, 3PL providers, calibration services, and GxP-relevant IT/software service vendors.
Apply applicable standards during audits including ISO 17025 (testing/calibration labs), ISO 11135/11137 (sterilization), and relevant 21 CFR Part 820 subpart requirements.
Assess service supplier controls for data integrity, method validation, traceability, and change notification compliance.
Review service agreements, quality agreements, and KPIs as part of assigned service supplier audit and re-evaluation activities.
Execute Quality Approval of Purchase Requisitions as needed.
Conduct Metric Reviews for Suppliers and Distributors.
Support execution of the Distributor Controls program, including distributor qualification, periodic re-evaluation, monitoring activities, and disqualification processing per 21 CFR Part 820.130, ISO 13485 clause 7.5.5, and EU MDR traceability requirements.
Assist in maintaining the Approved Distributor List (ADL), processing promotions, conditional approvals, and demotions under guidance from senior staff.
Coordinate with regional RAQA and commercial teams to track distributor corrective actions and monitor resolution progress.
Support collection and routing of post-market surveillance (PMS) data from distributor channels into the global QMS.
Perform day-to-day tasks supporting Approved Supplier List (ASL) maintenance, including processing supplier promotions, demotions, and conditional approvals.
Execute Supplier Corrective Action Request (SCAR) activities including issuance, aging tracking, phase gate follow-up, and closure documentation.
Maintain supplier and distributor files in Trackwise and SAP, including audit records, ISO certifications, conditional approval documentation, and ARFs.
Support resolution of Process Nonconformances (NCs) and CAPAs related to supply chain audit and controls processes under the direction of senior compliance staff.
Collaborate with IT and senior team members to support enhancements to QMS platforms (Trackwise, SAP, Agile) used in supply chain audit workflows.
Participate in FDA inspections, Notified Body audits (e.g., BSI, TÜV), and internal audits as a supporting team member for Supplier Controls, Service Supplier qualification, and Distributor Controls.
Manages assigned tasks and priorities with moderate oversight in a fast-paced, regulated environment.
Qualifications
Required Skills and Experience
Working knowledge of 21 CFR Part 820, ISO 13485:2016, and EU MDR 2017/745 as applicable to supplier, service supplier, and distributor controls.
Familiarity with ISO 17025, ISO 11135/11137, and GDP/GMP requirements for service and distribution suppliers.
Proficiency with QMS platforms including Trackwise, SAP, Coupa and Agile for supplier file management, SCAR tracking, and audit scheduling.
Proficiency with MS Office suite; working knowledge of basic AI prompts.
Ability to work effectively within cross-functional and global teams under direction of senior staff.
Good written, verbal, and presentation communication skills; comfortable presenting audit findings and compliance data to peers and supervisors.
Developing judgment in implementing practical QMS solutions within established regulatory frameworks.
Analytical problem-solving skills and genuine interest in quality systems within complex, technology-driven industries.
Required Education and Training
Typically requires a minimum of 5 years of related experience with a university degree; or 3 years with a Master's degree; or equivalent demonstrated experience.
BS/BA degree in Engineering, Life Sciences, or a related technical discipline preferred.
Experience working in a regulated medical device or life sciences manufacturing environment required.
Preferred Skills and Experience
Exposure to auditing service suppliers and/or distributors in a medical device setting.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
Base Compensation Range Region 1: $121 400 USD - $174 600 USD
Base Compensation Range Region 2: $103 200 USD - $148 400 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite.
