Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position
The Business Systems Lead reports into the Center of Excellence (COE) Make team and is instrumental in ensuring project success from testing through hypercare for major business systems initiatives focused on manufacturing processes. This position is responsible for verifying and executing test scripts and supporting documentation, training users in testing procedures, tracking and retesting defects, and supporting business cutover activities to prepare for go-live. Key functions also include collaborating with cross-functional teams, reviewing and enhancing training content, and providing ongoing support during hypercare to rapidly resolve issues. Through effective coordination of testing, documentation, training, and transition tasks, the Business Systems Lead plays a critical role in the smooth implementation, stabilization, and adoption of new business systems across the organization - specifically within a manufacturing environment.
Essential Job Duties
- Assist process owners and project teams with the implementation, integration, and adoption of new and existing business systems, including MES and other production-related applications.
- Coordinate, verify, and execute test scripts for system releases, enhancements, and changes, ensuring accuracy and completeness for manufacturing business systems.
- Train, mentor, and support end-user testers using the qTest testing tool.
- Identify, document, and track defects, errors, and requirement discrepancies; prepare progress and status updates using tracking and ticketing systems.
- Review training materials and manufacturing process business/QMS documents for completeness and compliance.
- Support cutover planning and execution to ensure production readiness for system go-live.
- Participate in hyper care activities, including defect re-testing and end-user support after go-live.
- Collaborate with cross-functional teams (technical and functional) to analyze system edge cases and document findings for process improvement.
- Identify and escalate risks associated with testing, cutover, and system implementation within the manufacturing domain.
- Support continuous improvement by researching, recommending, and implementing enhancements to workflows and processes.
Qualifications
Required Skills and Experience
- Proficient in Agile and/or SAP.
- Proficient in training/mentoring technicians and support teams.
- Proficient at quality record documentation.
- Demonstrates leadership and communication ability.
- Demonstrates understanding of basic operational principles of assembly.
- Demonstrates ability to diagnose possible root cause, failure modes of product assembly.
Required Education and Training
- High school diploma or equivalent.
- Minimum 6 years of manufacturing assembly experience or a minimum of 1 year of manufacturing assembly ISI experience.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
Base Compensation Range Region 1: $98 600 USD - $133 400 USD
Base Compensation Range Region 2: $83 800 USD - $113 400 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite.
