Professional Education Manager, Customer Training, Tokyo, JAPAN, Japan

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Job Description

Essential Job Duties
• Lead one or more clinical verticals to develop surgeon-led training programs for surgeons and staff
• Identify high volume users and opinion leaders who have the potential to host courses as a Teacher surgeon
• Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached
• Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution
• Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning
• Work with commercial counterparts to create strategy and drive adoption within assigned verticals
• Ensure that courses are utilized effectively in order to support training and sales strategies
• Create and revise course agendas and obtain regulatory approval
• Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
• Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecasts
• Attend surgical society events to build relationships with Key Opinion Leaders, high- volume surgeons, and administrators
• Aid in development and evaluation of alternate training modalities as necessary
• Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses
• Conduct technology training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed
• Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs
• Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical
• Provide 4 or more Technical Trainings per quarter, if needed
• Provide occasional support of the da Vinci® System in a hospital operating room

Qualifications

Required Skills and Experience
• 6+ years of experience including 3+ years of Training / Professional Education
experience
• Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare
Management, Engineering, Business Administration, Communications or Education
• High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate
independently
• Professional work ethic
• Excellent oral and written communication skills
• Strong interpersonal skills
• Ability to travel up to 50%

Preferred Skills and Experience
• Medical-device experience preferred
• Knowledge of adult learning principles preferred