AR Support Analyst

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Opportunity:

The AR Business Analyst plays a critical role in achieving our overall objective of delivering best-in-class financial reporting, service, and operations with respect to our Accounts Receivable operations. The Company’s operations have grown significantly over the past several years, especially with respect to its leasing business, and with it, the level of complexity we are facing. We’re now looking for someone that can partner with our customers, leasing/finance, and commercial teams to improve the process relating to obtaining customer POs, customer contact information, collections, and related reporting.

At Intuitive Surgical, you will share in a commitment to excellence by collaborating with world- class managers and executive leadership. Finance is about “fueling innovation.” We do this by hiring quality individuals with high level of capacity for growth, integrity, personal accountability, teamwork, excellence, and drive. We are looking for leaders that can take on additional responsibility as they progress in their career and we are committed to providing an environment that foster career growth and development.

Primary Roles and Responsibilities:

• Manage the end-to-end customer onboarding process related to billing and account management setup for US & OUS portfolios as assigned
• Manage customer intake form and onboarding of new customers as it relates to billing, payment setup and ongoing communication for our customers.
• Identify all new customers & lead onboarding customer calls to obtain all information necessary to ensure smooth billing processes, align with Billing team.
• Document new processes as it relates to customer onboarding and intake of customer maintenance data.
• Work with service contracts, AMP Billing, Lease Accounting and other internal stakeholders on alignment and onboarding of initial contracts & customer renewals.
• Identify process improvement opportunities to drive efficiencies as it relates to service contracts and customer onboarding.
• Work closely with Billing team and Collections team to host customer calls to review account discrepancies, billing errors, disputes and other issues that will cause delay in payment.
• Engage our Sales teams to build and maintain a working relationship that will result in cash collection and customer onboarding.
• Provide in-depth management reporting on Service and AMP billing purchase order collection
• Provide in-depth management reporting and KPIs related to customer onboarding, contact information intake and outreach
• Assist with system design changes and perform user acceptance testing.
• Support Collections Manager, Billing Manager, & Sr. Manager Accounts Receivable & other leads reporting and month-end close processes
• Maintain and provide support documentation in relation to SOX controls to assist the Collections Manager, & Sr. Manager Accounts Receivable.
• Assist with non-standard or ad-hoc process questions.
• Perform all other collection activities as needed.

Qualifications

Skill/Job Requirements:

• Bachelor's Degree in Accounting, Business administration is preferred, but not a requirement.
• Ability to speak with VIP and C-Suite stakeholders, particularly our customers.
• Good presentation skills – ability to explain new reporting structures and business models.
• 2+ years of relevant industry experience is preferred, but not a requirement.
• Experience with enterprise accounting systems, such as SAP is preferred.
• Experience with HighRadius AR platforms preferred, but not a requirement.
• Experience with database management and priority assessment is preferred, but not a requirement.
• Excellent excel and Smartsheet skills
• Seek to continuously improve current processes and procedures.
• Strong problem solving, analytical skills, and project management skills.
• Strong communication skills and the ability to collaborate and drive results.
• Ability to work productively in a dynamic environment and be a solutions-oriented team player

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Shift: Day