Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
This role provides support to the Manufacturing Department in the form of employee training, the development and enhancement of quality management system and documentation. Participate in projects related to new product introduction and sustaining manufacturing areas. Provides support to new plants beginning manufacturing, which can require travel as needed.
Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)
Assist in developing and deliver new training courses in the areas of manufacturing skills and processes, quality system/GMP practices and requirements, Demand Flow Technology, information technology tools, auditing and other subjects as required
Participate in the development of new process instructions while utilizing the Design for Assembly, Good Manufacturing, Good Documentation concepts, and adhere to the Manufacturing and Safety Guidelines
Work with Trainers to define and manage training and certification criteria requirements
Work with other training specialists to learn ECO process.
Work with Trainers during New Product introduction to create new MPIs/WIs
Maintain queue of Change Requests; not exceeding 7 days
Provide cross-training to Technical Instructor(s) on new processes and support the development of training programs for future onboarding
Onboarding of new plant personnel, assisting with systems and process orientation at all levels
Develop and deliver training courses in the areas of manufacturing skills (classroom & hands-on), good manufacturing practices, production methodologies (e.g. Lean, Six Sigma, etc), information technology, and other subjects as required.
Develop and enhance documentation and multimedia that creates relevant training for members of the business unit.
Serve as a key stakeholder with Manufacturing management to identify and prioritize training needs.
A demonstrated ability to recognize the implicit tasks and interested parties necessary to bring ideas to realization.
Identify and develop promising team members with potential to become training facilitators and provide the mentorship that will grow the training department’s capabilities.
Assist with defining and managing the training & certification criteria that ensures a firm foundation for those directly and indirectly supporting manufacturing.
Continuously improve training to improve the training experience
Plan and prioritize the building, updating, and design of current and new material.
Lead NHO (New Hire Orientation) planning and facilitation
Organize and arrange Manufacturing tours
Qualifications
Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)
Background in Instructional Design
Proficient with MS Word, Excel, PowerPoint and Visio
Experience with Adobe software (Photoshop, Illustrator, Premiere, Encore)
Ability to present training course material to a group of people and to effectively facilitate their learning process
Experience performing quality system audits
Excellent written and verbal communication skills
Project management skills
A firm understanding of Demand Flow Technology/Lean Manufacturing concepts and disciplines
Familiar with Design for Assembly concepts
Experience with MES - Manufacturing Execution Systems preferred
A proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion.
Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)
Minimum high school degree or higher with coursework and/or equivalent experience relevant to training, manufacturing, or educational development
Minimum 1+ years of relevant experience in technical writing, content development, or facilitation
Working Conditions (As applicable - Any physical requirements for the job. If not applicable, state “none”)
The ability to work with microscopes
The ability to work in a Controlled Environment Room (CER)
The ability to lift up to 25 lbs.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
Base Compensation Range Region 1: $36 USD - $49 USD
Base Compensation Range Region 2: $31 USD - $41 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite.
