Sr SAP Basis System Administrator

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

Seeking a motivated and detail-oriented SAP Basis Senior Consultant to support the management, maintenance, and optimization of SAP landscapes and underlying platform components (S/4HANA, HANA/DB, OS, and interfaces). The ideal candidate will have strong hands-on experience in SAP BASIS administration with a solid focus on system performance, high availability, reliability, security, and automation. The consultant should be able to support Non-SAP applications including MES, Agile, etc

Additionally, the position supports day-to-day operations of SAP and integrated enterprise/manufacturing applications in a production environment, troubleshoots technical issues across the SAP stack, and contributes to continuous improvement initiatives. Exposure to database administration (especially SAP HANA) and infrastructure/cloud operations is considered an added advantage.

Essential Job Duties

• Lead SAP landscape architecture and standards (DEV/QA/PRD, transport routes, maintenance strategy, HA/DR design).
• Plan and execute SAP installations, system builds, and refreshes (including post-copy hardening and validations).
• Manage upgrades and lifecycle events (kernel/SAP_BASIS/support packs, SUM/DMO, add-ons, compatibility checks).
• Execute OS/DB/HANA migrations and major technical cutovers; define rollback and validation plans.
• Administer core Basis operations: system start/stop, instance/profile parameters, RFCs, background jobs, spool/printing, TMS/STMS, client administration.
• Monitor and tune performance (workload analysis, dialog/background processing, buffer tuning, DB/HANA performance coordination).
• Manage HANA operations (backup/restore coordination, performance checks, capacity planning, housekeeping).
• Own system availability and resilience: backup strategy oversight, DR drills, failover testing, and RTO/RPO alignment.
• Drive security and compliance: user/admin access governance, patching cadence, audit support, security notes coordination, hardening recommendations.
• Handle incidents and problem management: root cause analysis, recurring issue elimination, on-call escalation leadership, and postmortems.
• Integrate and coordinate with OS/DB/network/storage teams; manage dependencies and infrastructure changes.
• Support SAP interfaces and connectivity (RFC, HTTPS, SAProuter, load balancers, SSO coordination, certificates).
• Manage SAP application server and web components (ICM, SAP Web Dispatcher where applicable) and connectivity troubleshooting.
• Maintain and improve monitoring/alerting (Solution Manager/Focused Run/3rd-party tools), dashboards, and runbooks.
• Automate routine operations (scripting, scheduled checks, parameter baselines, patch automation where feasible).
• Plan capacity and growth (sizing, forecasting, hardware/cloud scaling recommendations).
• Own technical documentation: architecture diagrams, SOPs, cutover plans, and operational handover materials.
• Mentor junior Basis admins and coordinate vendor/partner support; review changes for risk and best practices.
• Govern change management: transport/import controls, downtime planning, release coordination, and stakeholder communication.
• Solution Manager setup and configuration
• Should have worked on ETL tools, BOXI, Tableau, SAP replication tools

#LI Hybrid

Qualifications

Required Skills and Experience

• Minimum 10 years of hands-on experience in SAP BASIS administration supporting SAP landscapes (DEV/QA/PRD), preferably on SAP NetWeaver and/or SAP S/4HANA.
• Has worked on different SAP products including SAP ERP S/4, SAP BPC, SAP GTS, SAP Solution Manager, SAP CRM.
• Strong understanding of SAP technical concepts including system architecture (AS ABAP/AS Java where applicable), client administration, transport management (STMS/TMS), background jobs, spool/printing, RFCs, and system profiles/parameters.
• Experience with SAP kernel/support pack upgrades, patching, and routine system maintenance activities.
• Familiarity with monitoring and performance tuning using tools such as ST22, SM21, SM50/SM66, ST03N, ST06, DBACOCKPIT (and/or Solution Manager monitoring if available).
• Knowledge of backup and recovery / restore coordination and basic DR/HA concepts (e.g., system recovery procedures, failover awareness), working closely with DB/infrastructure teams.
• Understanding of SAP security fundamentals: user/role concepts, authorizations basics, and technical access controls (including SAP / DDIC handling, SNC/SSO awareness*).
• Working knowledge of OS fundamentals (Linux/Windows) relevant to SAP operations (file systems, services, scheduling, logs, permissions).
• Exposure to SAP HANA administration (preferred): basic HANA monitoring, performance checks, and coordination of backups/recovery with the DB team.
• Strong analytical and problem-solving skills with the ability to troubleshoot end-to-end issues across application, OS, and database layers, and to work effectively in a production support environment.
• Good communication and teamwork abilities; able to work with minimal supervision, coordinate with cross-functional teams (functional, ABAP, infra, DB, network), and document actions clearly.
• Ability to multi-task and perform effectively in a fast-paced environment, including on-call / outage support when required.
• Excellent verbal and written communication skills.

Required Education and Training

• Bachelor’s degree in engineering or equivalent experience.

Preferred Skills and Experience

Preferred Skills:

• Basic scripting knowledge (PowerShell, Python, or Bash), has worked on Linux, Windows platforms
• Familiarity with high availability concepts
• Exposure to enterprise or manufacturing applications.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Shift: Day