Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful— because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position:
The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.
Roles and Responsibilities:
Respond to requests for IT assistance directly from Engineering and Manufacturing, or as escalated from Tier I or II support
Be willing to work flexible hours on occasions when necessary
Document and maintain processes, best practices, knowledge base and training materials
Manage or participate in various assigned projects as needed
Ensure company and departmental goals as defined by management are met completely and on tim
Communicate with management to provide timely reporting of issues, status, and resolutions
Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
Ensure high availability, reliability, and optimal performance of technology systems and services
Install software, troubleshoot issues, and respond to alerts from SCCM
Conduct regular inventory counts to ensure accuracy and compliance with processes
Qualifications
Required Knowledge, Skills, and Experience:
Bachelor’s or master’s degree relevant to the position is required
At least 3 years experience supporting a Windows operating system computing environment
Strong knowledge of Microsoft desktop operating systems
Working knowledge of Active Directory services and various business applications
Experience working in a shipping or manufacturing environment is a plus
Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus
Weekend and non-business hours support required as needed
Relevant certifications such as various MCITP, CompTIA and ITIL are desired
Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
Should be flexible and able to complete projects outside normal daily duties as needed
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Shift: Day
