Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position:
The Regulatory Post Market Surveillance Supervisor will oversee the Regulatory Post Market Surveillance team to ensure productivity and accuracy. The Supervisor will provide instruction and feedback to the group as needed and ensure completeness and consistency of complaint and Regulatory reporting documentation. The position is responsible for overseeing regulatory reporting including MDR and Vigilance reports, to ensure alignment with procedural requirements as required. In addition, the position will provide analysis of quality data to support Regulatory Compliance activities as needed.
The Supervisor should have a strong understanding of World Wide regulatory reporting requirements for medical devices, complaint system and process requirements. A firm overall understanding of Quality System Regulations as they relate to other areas in Post Market Surveillance including CAPA and Field Actions is required. The Supervisor must demonstrate strong analytical ability required to perform thorough analysis needed to resolve or escalate complaints. A strong ability in leadership skills and strategies for providing guidance/feedback to direct reports is essential. In addition, strong project management skills and experience in continuous improvement methodologies are preferred.
Roles and Responsibilities:
This position has responsibility and authority for:
- Supervisory and leadership role within the Regulatory Post Market Surveillance team
- Approve timecards and time off requests in alignment with team resource and budget requirements
- Conduct 1:1 meetings with direct reports to provide guidance, development, performance feedback and opportunities for growth
- Annual Performance reviews conducted for direct reports
- Manage complaint workload with team to required backlog goals
- Write, review, and file Medical Device Reports (MDRs) and Vigilance Reports as required.
- Prepare responses to Regulatory agency requests for additional information as required.
- Represent Regulatory Compliance at selected cross functional meetings
- Investigating complaints:
- Perform classification of complaints and escalate complaints that require additional review.
- Perform Failure Analysis investigation review and escalate complaints that require additional review.
- File Regulatory Reports as identified and required (including Adverse Event and Incident related reports)
- Evaluate documentation for completeness and consistency, and assign additional actions as necessary to close the complaint file.
- Approve MDR/MDVs, as required.
- Approve final complaint file for closure after all applicable actions are completed.
- Assist with customer escalations as needed
- Evaluate complaints for reporting requirements in accordance with company procedures and Regulatory requirements.
- Analyze and trend Complaint data to identify new issues or systemic discrepancies as necessary.
- Escalate complaints to the Quality or other designated organization when new failure modes are encountered.
- Participate in new hire training and continuous Regulatory Compliance training as required
- Participate in process improvement activities to continuously improve process effectiveness
- Represent Regulatory Compliance at selected cross functional meetings
- Execute on projects as required
- Assist in writing or revising department procedures
- Prioritize team’s tasks and meet deadlines.
- Perform other duties as directed
#LI-Hybrid
Qualifications
Skill/Job Requirements:
Education: Undergraduate degree in engineering, life science, or equivalent
Experience: 7+ years of experience in medical device field, with experience in the following areas:
- Supervisory or Lead experience (or equivalent) role in a Medical Device company
- Strong working knowledge of Medical Device Complaint files and quality record documentation
- Strong working knowledge of Regulatory reporting requirements for Medical Devices (US FDA requirements, EU MDD requirements, etc.)
Skills: The following skills are required for this position:
- Mentor direct reports in day to day functions and career development
- Demonstrate cross functional communication skills in person, by email and by phone
- Strong interpersonal and organizational skills
- Ability to interface cross-functionally with other groups
- Independent thinker, willing to present alternative conclusions or inferences
- Builds productive internal/external working relationships with all stakeholders
- Ability to maintain professionalism in all types of environments
- Strong verbal and written communication skills, proven ability to translate analytical
- Exhibit strong leadership skills
- Demonstrate strong written and verbal communication skills
- Strong computer skills (Excel, Word, PowerPoint, database)
- Efficient independent worker with ability to focus
- Attention to detail
- Ability to lead meetings or cross functional teams to come to resolution
- Demonstrate cross functional communication skills in email and in person
- Excellent organizational and analytical skills
- Ability to handle and manage workload independently
- Prioritize numerous activities in a rapid paced environment
- Contribute to team oriented tasks
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Shift: Day
