Business Systems and Change Analyst

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The Business Systems and Change Analyst is responsible for processing change orders and successfully implementing system and processes improvements in the Document Control department. The position represents Document Control department in projects and collaborates with cross-functional departments, ensuring Compliance with Intuitive Document Control Standards and Regulatory requirements.  Work closely with the senior Business and Systems Process Analysts to draft and review requirements, test scripts and execute PLM system and process updates.  This position reports directly to the Senior Manager, Document Control.

Essential Job Duties

• Execute improvement activities for the PLM system (Agile) and Document Control Processes
• Represent Document Control during requirements definition phase of projects
• Participate in planning sessions for approved projects to provide input to requirements
• Participate in multiple project teams. Work with business owners to ensure the team understands users’ business activities and that the acceptance criteria are defined.
• Participate in daily stand-ups, resolve conflict, and escalate as required
• Create test scripts related to PLM and Document Control projects. Execute User Acceptance testing.
• Work with Computer System Validation (CSV) groups in Regulatory and IT to ensure project compliance with regulatory and Intuitive CSV policies and procedures
• Identify and resolve project issues and manage project dependencies within the Document Control environment to keep the critical path on track.
• Update impacted procedures and ensure all required documentation is updated and released at the time of project implementation
• Support and Contribute to the Agile Training Forum. Provide input to slide content related to processes and PLM system questions.
• Review, assess and implement approval matrix requests. Provide support in approval matrix improvements.
• Review and assess Document Control tickets to understand issue details and requirements. Resolve the complex Document Control tickets.
• Become embedded in the process – spend a portion of time processing ECOs and responding to internal customer issues
• Support the Senior System and Business Analyst on assigned tasks and projects
• Process a daily quota of change orders to support the business
• Process complex change orders accurately and timely using the electronic documentation system, based on professional concepts and company objectives.
• Audit documentation changes for accuracy, completeness, and compliance with language, procedural, and regulatory requirements.
• Ensure changes are in a closed loop with all discrepancies addressed before release, where analysis of situations or data requires knowledge of regulatory and change control principles.
• Provide clear verbal and written communication to internal customers, including guidance to originators on correcting issues or discrepancies.
• Promptly respond to questions and issues raised by Originators and Approvers
• Raise issues applicable to the Document Control team and offer detailed solutions and alternatives with justification for actions.
• Maintain data integrity within Agile form fields and update item forms within Agile to accommodate changes within company processes and requirements
• Have in-depth Agile system and change control processes knowledge in order to troubleshoot issues as needed and know when to escalate them to IT
• Understand how Agile links to other systems within and outside Intuitive. Provide support on Agile integration-related requests.
• Update Document and Change Control procedures as needed

Required Skills and Experience

• Experience in a Regulatory/Quality organization in a medical device company
• Experience with and knowledge of both the functional and technical aspects of a PLM system, Agile preferred
• knowledge of Change Control principles for Document Control and IT systems
• Experience working on process and system improvement projects
• Working knowledge of Microsoft Office products (MS Word, MS Excel, MS Visio)
• Strong critical and analytical thinking and problem-solving skills
• Strong attention to detail.
• Planning and organizing adaptability; ability to react to project adjustments & alterations promptly and efficiently
• Experience working with 5+ person cross-functional project teams
• Ability to be both “hands on” and to work in a team-oriented, collaborative environment
• Ability to work in a high stress, ever changing environment
• Ability to communicate clearly and effectively to both business stakeholders and technical team members (e.g. IT)
• Self-starter, able to work with minimal supervision

#LI-Hybrid

Qualifications

Required Education and Training

• University degree with a minimum of 6-10 years of equivalent work experience.
• Quality System Regulations and ISO requirements Training
• Project Management Training
• Quality Systems Validation Training

Working Conditions (As applicable - This role requires sedentary and repetitive working conditions, some overtime required. 15% travel)

Preferred Skills and Experience

PLM System technical and functionality

Project Management

Medical Devices

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Shift: Day