Product Manager, HW & Global Launch

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

You will become a member of the da Vinci® Multiport Global Product Management team, helping drive successful global launches, upgrades, and commercial readiness for the dV5 platform. This role will report to a Sr. Group Product Manager within the Systems and Software Team and will serve as a central product management point of contact for hardware and software launch activities outside the U.S. You will lead cross-functional launch coordination and execution, develop scalable and repeatable launch processes, and partner closely with global commercial, product operations, engineering, regulatory, clinical education, and regional teams to ensure markets are ready to introduce and support dV5 capabilities. Success in this role requires strong operational leadership, attention to detail, strategic prioritization, and the ability to influence complex cross-functional teams without formal authority.

Essential Job Duties

Launch Logistics & Software Coordination

Lead end-to-end HW launch coordination, execution, and reporting for dV5 platform launches and upgrades, establishing clear milestones, owners, dependencies, risks, and escalation paths.

• Develop and continuously improve consistent, repeatable, and efficient processes for launching systems and software after first market introduction, incorporating lessons learned to improve launch quality, speed, and predictability.
• Drive commercial readiness for new-market launches and out-of-U.S. software launches, partnering with global marketing, sales, operations, training, regulatory, quality, and regional teams to identify and close readiness gaps.
• Own system allocation planning and prioritization for internal systems/upgrades, balancing internal and external needs and aligning allocations to business priorities, launch timing, customer commitments, and available supply; manage demo system upgrades and readiness.
• Lead out-of-U.S. individual country go-to-market readiness and launch execution, tailoring launch plans to country-specific requirements while maintaining alignment to global strategy and standardized processes.
• Establish and maintain launch readiness requirements, criteria, and governance, ensuring technical, operational, commercial, regulatory, training, and market requirements are clearly defined, tracked, and met before launch.
• Coordinate out-of-U.S. training readiness in partnership with Clinical Education, regional commercial teams, and other stakeholders, including training needs, timing, materials, deployment, and launch support.
• Serve as the primary product management point of contact for out-of-U.S. launch stakeholders, providing clear communication, decision support, issue resolution, and escalation across global and regional teams.
• Facilitate cross-functional launch meetings and working sessions, driving accountability and timely resolution of issues across engineering, product operations, supply chain, quality, regulatory, clinical education, marketing, sales, and regional organizations.
• Partner with global markets to understand country-specific customer, operational, regulatory, and commercial needs and translate those insights into launch requirements, prioritization recommendations, and process improvements.
• Use quantitative analysis, forecasting, market impact assessment, and stakeholder input to support launch sequencing, system allocation, and readiness decisions.
• Develop a deep understanding of the dV5 platform, its hardware and software configurations, and the commercial and operational processes required to successfully introduce and sustain the platform globally.
• Support product management activities across the product lifecycle as needed, including requirements development, design reviews, launch planning, post-launch feedback, and sustaining activities.

Qualifications

Required Education and Training

• Bachelor’s degree in engineering, computer science, business, operations, or related field; MBA or advanced technical degree preferred.
• Minimum 4 years of professional experience in product management, marketing, sales, operations, engineering, program management, supply chain, or an equivalent role.
• Experience leading complex cross-functional initiatives from planning through execution, preferably in a regulated industry or medical device environment.
• Demonstrated experience coordinating product launches, commercialization, operational readiness, or other complex business-critical rollouts.
• Strong organizational and project management skills, with demonstrated ability to manage multiple workstreams, dependencies, deadlines, and competing priorities.
• Strong written and verbal communication skills, including the ability to communicate clearly with both technical teams and senior leadership.
• Ability to influence and lead cross-functional teams without formal authority, including bridging communication among engineering, operations, commercial, training, regulatory, and regional teams.
• Quantitative mindset with ability to use data, forecasting, and structured analysis to make prioritization and launch-readiness decisions.

Working Conditions

• Must be able and willing to travel domestically and internationally, including travel to global markets for launch readiness, training, customer/commercial activities, and other business needs.
• May require participation in operating room environments, customer sites, and other clinical settings, including compliance with applicable site credentialing requirements.
• Role is primarily onsite and requires regular interaction with cross-functional teams.

Preferred Skills and Experience

• Product management experience within medical devices, surgical robotics, healthcare technology, or another highly regulated industry.
• Experience launching hardware and software products, particularly products with complex configurations, dependencies, or global commercialization requirements.
• Experience with international or out-of-U.S. product launches and understanding of how country-specific regulatory, commercial, operational, training, and customer requirements affect launch execution.
• Experience developing standardized launch frameworks, readiness criteria, governance processes, dashboards, or operating mechanisms that improve execution efficiency and consistency.
• Experience with system allocation, demand planning, forecasting, supply constraints, or prioritization of limited resources across internal and external stakeholders.
• Experience coordinating product upgrades, demo assets, installed-base activities, or configuration management.
• Familiarity with medical device quality systems, design controls, regulatory requirements, and commercialization processes.
• Experience partnering with regional commercial organizations and translating global product strategy into actionable country-level go-to-market plans.
• Strong executive presence and presentation skills, with ability to synthesize complex information into concise recommendations and status updates.
• Proficiency with Microsoft Office and experience building analytical models, dashboards, and reporting tools.
• Experience with robotic systems, surgical workflows, or clinical education and training programs.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected].

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Base Compensation Range Region 1: $147,600 USD - $212,400 USD
Base Compensation Range Region 2: $125,500 USD - $180,500 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite.