Marketing Automation Specialist, Tokyo, JAPAN, Japan

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position
We are looking for a Marketing Automation Manager, who will be responsible to manage
and grow the capabilities and utilization of our Digital Marketing Automation platforms.
The Marketing Automation Manager (Japan) will report to Mayuri Kobayashi, Sr.
Manager Marketing Communication Japan and will own the end-to-end design, build,
QA, and optimization of scalable, compliant, multi-channel customer journeys that drive
measurable behavior change (training adoption, event participation, status progression,
and conversion). This role partners tightly with Japan Marketing, Sales, Digital/Web, and
Regional/Global Marketing Ops to deliver high-quality, localized programs leveraging
Adobe Marketo, Salesforce, and integrated event platforms (webinars/virtual events/in-
person events).

Responsibilities
Marketo Program delivery & operations (Japan-first, regionally aligned)
• Own end-to-end campaign execution in Marketo (emails, landing pages, forms,
workflows, nurtures, triggers), ensuring flawless deployment and post-launch
validation.
• Leverage global standard templates and QA/governance (naming, tags,
channels, tokens, UTM structure, compliance checks) to reduce rework and
increase reliability.
• Manage segmentation, lead routing, and lifecycle programs aligned with Japan
go-to-market priorities (HCP, hospital, system, fellows/residents as applicable).
CRM + data integration (Marketo ↔ Salesforce)
• Own and monitor Marketo–Salesforce integration health, data mapping, sync
behavior, and governance (field mapping, lead/contact updates, campaign
attribution support).
• Partner with Sales Ops and Finance teams to ensure reporting-ready data flows
(clean source tracking, campaign membership integrity, accurate consent +
timestamps where relevant).
Multi-channel automation beyond email (web, events)
• Partner with Web/Digital to operationalize web form + landing page experiences
that connect to Marketo/Salesforce, improving conversion and user experience.
• Scale event-driven journeys leveraging event/webinar platforms such as ON24
and/or Cvent, including registration, attendance capture, follow-up, and
attribution.
• Support Japan-specific channel expansion, nurture/engagement patterns (where
compliant and approved), coordinating data capture, preference management,
and measurement.
Optimization & continuous improvement
• Drive experimentation and optimization (A/B tests, cadence improvements,
journey refinements, lifecycle improvements) to improve engagement and
conversion outcomes.
• Identify workflow bottlenecks, propose scalable fixes, and build “self-serve”
enablement assets for marketers and agency partners.
Compliance & quality in healthcare
• Ensure all data capture and outbound communications align with internal
governance and applicable privacy expectations (consent language, retention
rules, auditability, and secure handling

Qualifications

Qualifications
Business requirements
• 5+ years of hands-on marketing automation experience in Japan, ideally in
MedTech / healthcare / regulated B2B environments.
• Proven ability to partner with Japan Marketing + Sales to translate business
goals into measurable lifecycle programs and outcomes.
• Strong stakeholder management: comfortable advising leaders, prioritizing
tradeoffs, and driving clarity across cross-functional teams.
• Japanese fluency (native level) and business English (ability to work with global
stakeholders and documentation).
Technical requirements
• 5+ years deep hands-on experience with Marketo (programs, smart campaigns,
tokens, forms, landing pages, scoring, lifecycle, templates, QA).
• Strong experience with Salesforce CRM (lead/contact objects, campaign
membership, field mapping, attribution hygiene, data governance).
• Integrating channel engagement into broader lifecycle measurement (where
applicable and compliant).
• Experience integrating at least one event/webinar platform (e.g., ON24, Cvent,
Zoom webinar ecosystems), including registration/attendance data flows into
CRM/MAP.
• Strong working knowledge of tracking and measurement fundamentals (UTMs,
conversion tracking, campaign taxonomy, basic funnel reporting).
• Bonus: experience with workflow tools (e.g., Workfront/Jira), data tools (basic
SQL), or CDP/behavioral targeting concepts.
• Strong knowledge of data standardization and normalization, database structure
and queries
• Must possess a passion for learning industry-leading marketing technologies,
tactics and best practices. Proven success leading adoption of new marketing
strategies and tools globally.
• Strong problem solving, business analysis and quantitative skills; extreme
attention to detail
• Detail-oriented, organized, and excellent verbal and written communication skills.
Ability to foster strong, professional relationships across all levels.
• Experience working with Japan teams and stakeholders
• Ability to travel overseas as needed.