Technical Solution Consultant, Tokyo, TOKYO, Japan

Company Description

会社の説明

Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。

私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。

Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性（インクルージョン）を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。

変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。

医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Primary Function of Position

The Technical Solution Consultant serves as a trusted advisor, collaborating with digital and capital sales to educate customers on the technical requirements of implementing Intuitive’s digital solutions. They engage in technical discussions to drive towards the successful implementation of Intuitive’s digital portfolio, including da Vinci and Ion. Engaging with internal and external stakeholders, including hospital executives and IT personnel, they equip teams for successful implementation and sustainable digital programs. Successful candidates excel in communication, stakeholder engagement, project management, and horizontal leadership, driving project momentum and adaptation to customer needs.

Essential Job Duties

Partners with Digital and Capital Sales Teams, Product Network and Data team and other cross functional partners to define, plan, and manage full activation of digital products.
Collaborate with product development and go to market teams to identify industry trends and strengthen digital solutions.
Forges solid relationships internally and with customer contacts
Understand how our digital solutions integrate with Intuitive’s robotic platforms and within the hospital enterprise. Serve as the customer facing digital solutions technology expert. Support the sales process through the preparation and presentation of consultative integration strategies for Intuitive’s digital application.
Effectively navigate hospital technology intake processes to achieve acceptance, prioritization, and implementation of digital applications. This includes, presenting network topology and data flow diagrams and addressing customer technical review boards.
Manages multiple ongoing projects and resources while successfully establishing work expectations across internal and external customers.
Partner with colleagues to achieve implementation goals, ensuring thorough documentation and careful project transitions, to satisfy the clinical expectations.
Schedules and manages customer site and resource availability, and accuracy of field service orders to enable continuity of work and ensure resource efficiency.
Responsible for consistent communication and reporting to stakeholders, including scope changes, schedule changes, milestone achievements, routine status updates, and others as required to maintain stakeholder awareness.
Maintains and assure accuracy of detail within the project tracking system in SFDC and other systems.
Responsible for escalation, decision tracking, and resolution of any identified technical implementation risks or challenges
Proactively identifying education and skill gaps and pursuing continued education to acquire necessary expertise.

Qualifications

Required Skills and Experience

Minimum 6+ years of work experience in medical device consulting or project management with specialization in healthcare technology
Advanced knowledge of networking and cloud hosted solutions is required. Familiarity with on-premise infrastructure requirements is a plus.
Demonstrated success working within a remotely distributed team and cross functional groups and resources across multiple geographies and time zones.
Proven ability to drive schedule creation, task completion, team accountability, and risk management.
Solid administrative and record keeping skills.
Self-motivated and detail oriented
Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical

Required Education and Training

Minimum Bachelor’s Degree
PMP/ITIL Certification(s) (preferred) or equivalent in-depth knowledge of core IT technology project and implementation processes management (e.g., technical infrastructure, software configurations, networking and technical, technical product development, business systems implementation)

Working Conditions