We are still hiring

We hope that through this challenging time, you and your family are staying safe and healthy. Though the COVID-19 pandemic is presenting unprecedented challenges, we continue to hire for our open positions. Our recruiting and hiring teams are taking prudent measures to minimize the spread of COVID-19 and still provide you with a great candidate experience. However, due to adjustments in work, life, and an increase in applications, we may start to experience some delays. Thank you for your patience and understanding.

To learn more about Intuitive’s response to COVID-19, see our company statement.

PMC Technician

Job Description

Job: Manufacturing & Operations
Primary Location: United States-Massachusetts-Worcester-US-MA-Worcester
Schedule: Full-time
Requisition ID: 201146


Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and 
decreasing surgical invasiveness, with patient safety as our highest priority. 

Primary Function of Position:

The primary function of the PMC Technician is to assess failure modes of semi-automated and automated test equipment, complete on-site preventive maintenance of equipment through-out ISI facilities, perform equipment calibration, and coordinate the calibration of equipment utilizing outside services.

Roles and Responsibilities:

The PMC Technician works independently to implement Intuitive's PMC program. Essential duties and responsibilities include the following:

  • Performs on-site preventive maintenance & calibration activities
  • Schedules 3rd party vendors to perform maintenance & calibration activities as applicable.
  • Performs assessment and supports troubleshooting of ISI equipment not performing per equipment specifications.
  • Manages Equipment Events (EEs) in SAP, ensuring satisfactory and immediate response to repair and/or escalate.
  • Maintains PMC database and generates monthly PM and Calibration reports.
  • Issues asset numbers for new or duplicate tooling & fixtures.
  • Maintains calibration certificates and user manuals.
  • Assists and/or performs Initial / Operational qualification and validation activities on Equipment Fixtures and Tooling
  • Responsible for ECO implementation in regards to fixtures and tooling (i.e. taking obsolete fixtures out of service)
  • Develops and maintains spare parts inventory                                                                
  • Develops and maintains replicate fixture/tooling list
  • Maintains appropriate documentation and records of PMC activities
  • Performs any other projects or duties that may be assigned.


Skill/Job Requirements:
  • High school diploma or equivalent or Associates Degree; 2+ years related experience or training.
  • Proficient in SAP PMC Module (establishment of Work Orders, notification, Activation & Inactivation, and Results recording)
  • Experience troubleshooting and resolving anomalies in Equipment, Fixtures, and Tooling
  • Understanding of Quality Control, Inspection, Metrology, PMC, and GMP
    • Comfortable with all phases of the product development process, including prototype assembly, test, debug, transfer, and sustaining
    • Excellent creative problem-solving skills
    • Good communication and documentation skills
    • Comfortable troubleshooting and resolving complex assemblies
    • Experience with measurement tools: dial calipers, micrometers, force gauges, Instron and other materials testing equipment
    • Working knowledge of electronics and mechanical concepts
    • Excellent communication and documentation skills in German and English
    • Proficient in Microsoft Office

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.