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Quality Inspector Failure Analysis

Job Description

Job: Customer Service and Field Support
Primary Location: United States-Mississippi-Southaven-US-MS-Southaven
Schedule: Full-time
Requisition ID: 201091


Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and 
decreasing surgical invasiveness, with patient safety as our highest priority. 

Primary Function of Position:

The F/A Tech is responsible for the timely processing and dispositioning of all returned Instruments and Accessories materials to scrap or FGI. 


Roles and Responsibilities:

  • Process, disposition, and track related returns.
    • Process specific returns requiring sterilization to ensure safe handling.
    • Receive returned materials in the Complaint System.
    • Perform failure analysis of defective instruments and accessories by evaluating the mechanical and electrical characteristics of returned items
    • Perform credit analysis of returned instruments and accessories- defective and/or excess
  • Manage discrepant returns (recordation and reconciliation) to enable RMA processing.
    • Store and dispose of dispositioned instruments and accessories.
    • Recommend/implement RMA process workflow improvements.
  • Drive davinci standard, S, and Si systems and able to perform functional tests.
  • Dispose bio-hazardous material post sterilization as required and maintain the necessary documentation for disposal
  • Perform “Purging tasks” for all the completed RMA’s and process the instruments as required
  • Assist FA team on regulatory requirements in resolving “Reportable I/A” events and “Recalled” instruments
  • Review and maintain DOP’s and SOP’s pertaining to I/A RMA operations


Skill/Job Requirements:

  • Minimum High School Diploma required, Associate’s or Bachelor’s degree preferred.
  • One to five years related experience or training, or equivalent combination of education and experience.
    • Understanding of Customer Service, Field Service, Manufacturing Engineering, Production, Quality Product Inspection and Quality & Regulatory Affairs operational and informational needs desirable. Previous work experience in Production, or Quality Inspection is desirable.
    • Knowledge of Good Manufacturing Practices & Quality Systems Regulations is desirable.
  • Understanding of Business Information Systems (i.e., SAP ERP and CRM & Agile).
    • Ability to verify assembly documentation accuracy and to read engineering drawings, etc. is a plus.
    • Must be proficient in the use of Microsoft Office suite of applications.

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.