We are still hiring

We hope that through this challenging time, you and your family are staying safe and healthy. Though the COVID-19 pandemic is presenting unprecedented challenges, we continue to hire for our open positions. Our recruiting and hiring teams are taking prudent measures to minimize the spread of COVID-19 and still provide you with a great candidate experience. However, due to adjustments in work, life, and an increase in applications, we may start to experience some delays. Thank you for your patience and understanding.

To learn more about Intuitive’s response to COVID-19, see our company statement.

Sr Support IT Engineer

Job Description

Job: IT/Information Systems
Primary Location: Mexico-Baja California-Mexicali-Mexico-Mexicali
Schedule: Full-time
Requisition ID: 201012


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

The IT Support Engineer is on a day-to-day basis, responsible for supporting all Information Systems hardware and software for all Corporate and Field employees. The IT Engineer is the final escalation point for all problems and issues in their area of responsibility.  The scope of hardware support includes, all laptops, desktops, printers, cell phones, telecom, desktops, and other equipment such Network Switches, Servers, and other network hardware. The scope of software support includes MS Windows Operating Systems (desktop and server version), email, and various ISI corporate business applications that are used by ISI Employees (e.g. MS Office, Clarify, and Agile).  Must support “building needs” such as network connectivity, networked printers, copiers, projectors, and any other technical needs.  The IT Engineer will be an advocate for their area and those that work within their area.  They are also responsible for training and developing Service Desk Technician on all subjects within their areas of responsibility. 


Roles & Responsibilities:


  • Respond to requests for IT assistance directly from corporate and field users.

  • Document and maintain processes, best practices, knowledge base and training materials

  • Manage cell phone, corporate telecom, and/or long-distance calling card programs

  • Maintain adequate equipment inventory

  • Maintain accurate user equipment inventory

  • Support all building needs including printers, copiers, meetings, etc.

  • Support network equipment, servers and network gear.

  • Manage/participate in value added projects as needed

  • Ensure company and departmental goals as defined by management are met completely and on time



At least 5 years’ experience supporting Windows operating system computing environment.

Experience working with Information Systems for a US based corporation. 

Strong knowledge of Windows XP\W7\W10 (both desktop and server).  Experience with networking/remote access including virtual private networks, telecom, and business applications necessary.

Bachelor Degree.

Must be able to work independently and self-directed, as well as, within a team. 

Must have strong organizational skills, and excellent communication skills, both verbal and written.

Should be flexible and able to complete projects outside normal daily duties as needed. 

Weekend and non-business hour support rotation required.

English high Level 80%