Primary Location: Switzerland-Vaud-Aubonne-Switzerland-Aubonne
Requisition ID: 200417
Position’s Objective & Summary:
The SAP Business Analyst is responsible for supporting mission critical enterprise applications such as SAP. The Business Analyst provides day-to-day application support to the EMEIA back-office Customer care team among others. The Business Analyst will participate in local and global projects that will increase or improve current application functionality.
Roles & Responsibilities:
Works closely with business users to understand business processes and document requirements in order to provide solutions and to create test cases scenarios.
Designs, builds, tests, deploys, documents and supports SAP solutions according to specifications and project schedules while following ISI IT Policies.
Manages incident tickets per service level agreements. Works on root cause analysis and corrective actions
Serves as point of contact and first level of escalation between local SAP users and global SAP support teams.
Supports SAP related inquiries and requests such as IT estimations, feasibility studies and knowledge transfer.
Develops and executes end user training.
Leads small to medium size projects in Europe.
Uses experience and expertise to suggest and implement improvements to current business processes.
Required Knowledge, Skills, and Experience:
Minimum 3 years of SAP experience including supporting implementations with multiple languages and country requirements
Experience working on a Global IT team located across different countries and different time-zones.
Education: Bachelor degree, preferably in Engineering, Business or Information systems.
Strong SAP knowledge in the SD module– skills involving configuration, customizing and setting up the enterprise structure.
Strong knowledge on business process in SAP Customer Relationship Management (CRM).
Strong working knowledge of SAP ECC master data, transactional data flow and in Electronic Data Interchange (EDI)
Strong understanding of ITIL concept and software development lifecycle.
Strong verbal and written communication skills in English
Must be a self-starter, collaborative, quick learner, solution-oriented and have a proven track record of timely, high-quality deliverables
Strong ability to prioritize multiple projects and requests simultaneously in a fast moving environment.
Proven experience in leading projects of at least 100 man days of effort.
Proven problem-solving skills.
Critical thinking to challenge requests whenever appropriate.
5-10% travel required
Preferred Knowledge, Skills, and Experience:
Cross functional experience with other modules like FI/MM.
Strong verbal communication in French is a plus
CPAB (Certified Business Analyst Professional) is a plus
Working experience with Trackwise is a plus.