Intuitive Surgical Careers

Customer Training Support Specialist - Aubonne - Switzerland

Aubonne, Switzerland
Customer Service and Field Support

Job Description

Job: Customer Service and Field Support
Primary Location: Switzerland-Vaud-Aubonne-Switzerland-Aubonne
Schedule: Full-time
Requisition ID: 193374


Primary Function of Position:


Coordinate and provide administrative support on different types of customer training events successfully.


Roles & Responsibilities:

  • Establish professional relationships with ISI Training/Sales/Marketing and Finance Team together with external key players, to facilitate event coordination. Carefully manage the different resources at the Training Sites and plan accordingly.
  • Ensure all events involving Host Surgeons at the training centers and at hospitals are correctly prepared.  Ensure traveling and lodging requirements have been correctly organized.

  • Ensure all events are properly recorded and have received appropriate validation in our database, escalating if necessary non-compliant events.

  • Use and maintain existing reports, create new ones when necessary. Gather and analyze data from multiple systems to provide reports and metrics.

  • Constantly evaluate processes and identify means to improve efficiency while maintaining quality.

  • Participate in projects, becoming the Go To Person, representing the team when necessary.

  • Decide when a particular situation or a recurrent issue requires escalation.  Provide clear, concise and constructive feedback to the appropriate stakeholder and ensure a correct follow up.

  • Coach less experienced team members, prepare your absences with an appropriate back up and be ready to support other team member’s responsibilities while absents.





Required Knowledge, Skills, and Experience:


  • Minimum 5 year experience in similar functions (event management)

  • Experience and ability to work effectively with multi-cultural and cross-functional groups

  • Demonstrated ability to manage priorities.

  • Excellent organizational skills. Able to smoothly manage multiple tasks.

  • Superior verbal/written communication, teamwork, and interpersonal skills to work across multiple constituents through multiple channels

  • Demonstrated ability to learn new software systems quickly

  • Self-starter with ability to take leadership in unstructured environment with the appropriate level of supervision

  • Fluent at least in English and another European language

  • Experience in MS Office Suite: Excel analysis and pivot tables, PowerPoint presentations.



Preferred Knowledge, Skills, and Experience:

  • Working knowledge of CRM systems: is a plus 

  • Working knowledge of ERP systems:  SAP is a plus 

  • A third language is a plus

  • Experience with database applications

  • Experience in biotech or medical device organization preferred

  • Capability to train others on new processes utilizing different media, phone, web-conference, or in person

  • Basic understanding of human anatomy and physiology preferred