Intuitive Surgical Careers
Customer Training Support Specialist - Aubonne - Switzerland
Primary Location: Switzerland-Vaud-Aubonne-Switzerland-Aubonne
Requisition ID: 193374
Primary Function of Position:
Coordinate and provide administrative support on different types of customer training events successfully.
Roles & Responsibilities:
- Establish professional relationships with ISI Training/Sales/Marketing and Finance Team together with external key players, to facilitate event coordination. Carefully manage the different resources at the Training Sites and plan accordingly.
Ensure all events involving Host Surgeons at the training centers and at hospitals are correctly prepared. Ensure traveling and lodging requirements have been correctly organized.
Ensure all events are properly recorded and have received appropriate validation in our database, escalating if necessary non-compliant events.
Use and maintain existing reports, create new ones when necessary. Gather and analyze data from multiple systems to provide reports and metrics.
Constantly evaluate processes and identify means to improve efficiency while maintaining quality.
Participate in projects, becoming the Go To Person, representing the team when necessary.
Decide when a particular situation or a recurrent issue requires escalation. Provide clear, concise and constructive feedback to the appropriate stakeholder and ensure a correct follow up.
Coach less experienced team members, prepare your absences with an appropriate back up and be ready to support other team member’s responsibilities while absents.
Required Knowledge, Skills, and Experience:
Minimum 5 year experience in similar functions (event management)
Experience and ability to work effectively with multi-cultural and cross-functional groups
Demonstrated ability to manage priorities.
Excellent organizational skills. Able to smoothly manage multiple tasks.
Superior verbal/written communication, teamwork, and interpersonal skills to work across multiple constituents through multiple channels
Demonstrated ability to learn new software systems quickly
Self-starter with ability to take leadership in unstructured environment with the appropriate level of supervision
Fluent at least in English and another European language
- Experience in MS Office Suite: Excel analysis and pivot tables, PowerPoint presentations.
Preferred Knowledge, Skills, and Experience:
Working knowledge of CRM systems: SalesForce.com is a plus
Working knowledge of ERP systems: SAP is a plus
A third language is a plus
Experience with database applications
Experience in biotech or medical device organization preferred
Capability to train others on new processes utilizing different media, phone, web-conference, or in person
Basic understanding of human anatomy and physiology preferred