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We hope that through this challenging time, you and your family are staying safe and healthy. Though the COVID-19 pandemic is presenting unprecedented challenges, we continue to hire for our open positions. Our recruiting and hiring teams are taking prudent measures to minimize the spread of COVID-19 and still provide you with a great candidate experience. However, due to adjustments in work, life, and an increase in applications, we may start to experience some delays. Thank you for your patience and understanding.

To learn more about Intuitive’s response to COVID-19, see our company statement.

Quality Engineer

Job Description

Job: Manufacturing & Operations
Primary Location: United States-California-Sunnyvale-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 192533


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

As Intuitive’s da Vinci® Surgical System becomes adopted by an increasing population of hospitals, surgeons and patients, we are building a focused team to drive reliability, quality, and safety to ever-better levels. This focus applies to product in use, product in manufacturing, and product in design. Help us powerfully drive our quality mission in our young and growing company by bringing your hands-on experience in solving tough engineering problems, your fascination with complex electro-mechanical devices, and your passion for the best practices to design, monitor, and improve product and process. Intuitive seeks a strong technical contributor who can help define practical, useful quality metrics and specifications, identify key opportunities for product improvement, launch quality initiatives, lead projects to implement these initiatives, and serve as an expert consultant to help solve the most technically challenging quality problems. The ideal candidate possesses a broad base of experience and a high level of technical depth in at least two technical specialties applicable to medical robotics, and is equally at home in the test lab and providing technical leadership to our team as we develop standard practices of our organization. You will not abide “process red tape”, instead passionately seek the most efficient way to build in product quality. You will also coach, mentor, teach, and influence the engineering teams in best quality practices, data analysis, protocol development, and design for quality and reliability methods.

Position Details:

This position is the initial Quality Engineer to be located in Sunnyvale, California and will interface and support Manufacturing and Engineering operations located in Sunnyvale.

Roles and Responsibilities:

Initial Roles and responsibilities for this position has responsibility will include the following: 

50% involvement in new/marketed product and process development, 15% failure investigation, 10% preforming complex inspection and 25% quality advocacy and project management.

• Quality Advocacy and Project Management.
• Develop and apply corporate level quality metrics.
• Lead and project manage quality initiatives in one or more of these focus areas:
Product Quality
Data Quality
Process Quality
• Production facility validation planning, execution, and documentation.
o MVP for building, product, and process located in Sunnyvale, CA.
• Product Development
o Handle projects of various product and subsystem types (System, Software, Hardware, Mechanical, Vision, new products, product improvements, etc).
o Work with product development teams to develop measurable goals for quality. Participate in the risk management process ensuring that the essential performance aspects are correctly mitigated in the product quality plans.
o Identify critical elements of designs based on design details and data-driven review of past designs. Recommend design processes and methods to meet quality goals: DFX, etc.
o Work with the design teams to co-design robotic systems to enable self-diagnostic capabilities.
o Provide guidance to other engineers regarding applicable regulatory and statutory requirements and the applicability of these requirements to the ISI products.
o Plan and direct creation of quality standards, quality control, and quality assurance procedures, sampling plans, test methods, fixtures, and processes for finished devices manufactured at ISI Sunnyvale and OEM suppliers, utilizing clinical and engineering knowledge.
o Ensure process compliance through the design and development of comprehensive procedures including work instructions, flowcharts, forms, templates, checklists, and other product or process related documentation, for recording, evaluating, and reporting quality data.
o Develop and implement methods and procedures for disposition of discrepant material.
o Support new product introduction projects through development and execution of process validation and verification test plans, protocols, and reports.
o Provide support to commercial product manufacturing processes, including failure analysis, documentation review and approval, tooling qualification, and defect containments.
• Failure Analysis
o Provide quality expertise post market release to the quality engineering support team to analyze the returned product.
o Perform deep technical failure analysis based on the physics of failure.
o Review and interpret complex data analysis rooted in an understanding of our product hardware and software, the physics of failure, and the use conditions in the clinical / operating room environment.

Skill/Job Requirements:

Competency Requirements: In order to adequately perform the responsibilities of this position the individual must possess:

• Education: Bachelor degree in electrical, mechanical or system engineering, math, or physics. Advanced degree preferred.
• 3+ years of working experience in Quality Engineering, or in manufacturing environment, optional 2 years in medical device design or manufacturing environment.
• Has basic understanding of Quality and compliance System.
• Understands of CFR 21 820/ ISO 13485 requirements for making process or design changes.
• Able to support FMEA, and understands product risks.
• Have good grasp of quality control and tools.
• Able to learn the product and process quickly and assesses defects’ impact to product.
• Understands root cause investigation process and able to initiate routine problem solving investigations.
• Involved in Design and process improvement projects in the past.
• Able to review Qualification and Validation protocols.
• Understands manufacturing metrics.
• Understands basic Excel data analysis operations (e.g. Pareto, charts and trend).
• Able to work in various project teams as the Quality SME.
• Able to communicate work tasks to various project team members.
• Capable of compiling data in format appropriate for presentation.

Personality Requirements:

• Able to cope with changes and uncertainties; and handle associate risks comfortably.
• Ask questions and don’t stop at the first answer. Analyze deeply to ensure the solution is the most effective solution.
• Brings unpleasant facts to discussion, does not hold back information.
• Driven by results. Fully supports team decision, even if he/she disagrees with the decision.
• Enjoys working hard and learning when opportunities arise.
• Gives credit to others for success, and does not blame others for his/her mistakes. Doesn’t misrepresent him/herself for personal gain or protection.
• Listens and respects others. Demonstrates constructive work relationship with others in the organization.
• Offers suggestions for doing things differently, brings measurable evidence to support each decision. Able to breakdown complex issues into simplified task.
• Sets priority and manages time wisely, capable of identifying the critical issues from the trivial issues. Sets individual goals aligning with the team goal.
• Understands that the real success is the success of the whole team.

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.