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Senior Manager Commercial Learning - Freiburg - Germany

Job Description

Job: Training and Education
Primary Location: Germany-Germany-Freiburg
Schedule: Full-time
Requisition ID: 191836

Description

 

 

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

 

 

 

Primary Function of Position:

 

The Senior Manager, Commercial Learning will manage and lead a team of regional commercial training professionals to create and support training initiatives in an effort to improve the knowledge and skills of our commercial employees. The Senior Manager, Commercial Learning closely collaborates with regional colleagues and cross-functional leaders in many departments including Global Sales Enablement, Field Sales, Sales Management, Clinical/Product Education, and Marketing to lead training initiatives to address the needs of the Intuitive Commercial Employees.

 

 

 

 

 

 

 

 

 

Roles and Responsibilities:

 

 

 

Leadership

 

  • Build, coach and manage a team of successful training professionals/coordination staff

  • Recruit talented training professionals/coordination staff for ongoing bench positions

  • Develop training staff skill and competency through ongoing personnel development

  • Meets sales training objectives by forecasting sales training and resource capacity needs in region; aligning with Market General Managers on business plan; executing within budget and plan

  • Teach and audit adherence to relevant Standard Operating Procedures and training processes

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining person networks; participating in professional organizations

  • Partner with the Commercial Leadership Team to support the sales strategy by aligning all training programs and initiatives to the priorities.

  • Assess sales team’s strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps

  • Strong collaboration with peers within the Global Sales Enablement team to adhere to training processes and support each other in their initiatives

  • Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical/Product Education and other cross functional partners to standardize business processes

  • Lead new product commercialization initiatives to create training curricula, collaborate with cross-functional team to roll out training and lead train-the-trainer sessions as needed

 

 

 

 

 

 

 

Technical Training

 

  • Become a Subject Matter Expert of da Vinci® Surgical System pre, intra and postoperative management

  • Maintain “expert” level certification of da Vinci® Surgical Systems, da Vinci® Instruments and Accessories, and da Vinci® Advanced Technology

  • Lead and coordinate certification of training staff to main their “trainer” level status

  • Educate Intuitive Commercial employees to train and support their da Vinci® customers on: 

    • da Vinci® Instruments and Accessories

    • da Vinci® Advanced Technology

    • da Vinci® Si, da Vinci® Xi, da Vinci® X, and da Vinci® SP Surgical Systems

  • Educate Intuitive Commercial employees on the da Vinci® technical value propositions

  • Lead Train-the-Trainer Technical programs and trainings for Global Commercial Learning peers

  • Assess training participants technical competency

     

    Clinical Training

 

  • Become a Subject Matter Expert across key specialties: general surgery, colorectal surgery, gynecologic surgery, thoracic surgery, and urology

  • Maintain “expert” level certification of da Vinci surgical procedure lectures

  • Lead and coordinate certification of training staff to main their “trainer” level status

  • Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives, as needed

  • Educate Intuitive Commercial employees on the da Vinci® clinical value propositions

  • Assess training participants clinical competency

     

    Sales Training

  • Establish success metrics through cross-functional needs analyses to gain alignment and commitment to a training plan

  • Effectively present and deliver ISI Clinical Sales Process and Capital Sales Process presentations and workshops to new and existing employees

  • Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content while optimizing costs

  • Assess training participants sales competency

 

 

Training Programs

  • Manage all segments of new hire training programs: Clinical and System Training (CAST)

  • Create curricula, agendas and training materials for all technical, clinical and sales training programs for existing commercial employees, as needed

 

Analytical:

  • Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis; define action plans

  • Forecast and design curricula to meet organizational needs

 

Analytical:

  • Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis; define action plans

  • Forecast and design curricula to meet organizational needs

 

 

 

         

 

 

 

Qualifications

Required knowledge, skills and experience:

 

  • Bachelor’s degree or equivalent experience required

  • Master’s Degree or equivalent training experience a plus

  • 3+ years of Management experience in either Sales or Training, preferably in medical device field

  • 5+ years of Sales experience, preferably in medical device field

  • 2+ years of Corporate Training or Field Training experience preferred

  • Established executive presence

  • Ambition and strong work ethic

  • Excellent interpersonal skills, ability to lead and work effectively with others in international team environment

  • Proven track record in leading and developing a team in a high-energy, fast-paced environment

  • Demonstrated organizational and planning skills, including action oriented, focused urgency and driving for results

  • Excellent presentation, oral, and written communication skills

  • Proficiency in MS office

  • Ability to travel for up to 30%

  • Fluency in English and local language