Intuitive Surgical Careers

Commercial Learning Coordinator - Freiburg - Germany

Freiburg, Germany
Customer Service and Field Support

Job Description

Job: Customer Service and Field Support
Primary Location: Germany-Freiburg-Freiburg
Schedule: Full-time
Requisition ID: 190548


Position’s Objective & Summary:
This role provides administrative and logistics coordination support to the Sr. Senior Manager Commercial Learning and his team to bring training events, program and meetings intended to the Intuitive Sales Force from concept through delivery. This role involves successful and close collaborations with a variety of stakeholders such as our Sales Force, Customer Care teams, Medical Research, Marketing, internal and external clients as well ask key vendors.
This role requires to scope logistics and set goals, in partnership with our key internal and external partners, efficiently organize and execute on multiple deliverables.
Roles & Responsibilities:
  • Manage all program logistics such as registration, communications, program schedules, room set-up, resources for programs, printing, catering, transportation, app administrator, and coordinating programs and calendars.
  • Coordinate registration for trainees
  • Execute tasks in program management tool
  • Coordinate systems, instruments and accessories
  • Manage communications for events/trainings
  • Support and track LMS assignments for the sales organization
  • Support and manage development of training program agendas
  • Interact with US counterparts to align different projects that are managed at regional levels.
  • Effectively manage budget administration (PR -PO-invoicing) for training events

Required Knowledge, Skills, and Experience:
  • 3+ years’ experience as coordinator supporting events and/or field based activities, in a high volume, fast-paced setting
  • Strong process orientation: must ensure all stakeholders understand processes and responsibilities related to each training event, program, and meeting
  • Ability to stay focused, efficient, and effective in managing multiple priorities
  • Detail-oriented, organized and takes initiative; problem-solving mindset
  • Strong English and German skills, ability to articulate and communicate (both written and verbal) in a way others can easily understand using different communication methods. Any additional language is a plus.
  • Computer mastery; ability to edit and update Microsoft Office (exceptional skills in Word, Excel, PowerPoint, Publishing, and Adobe Acrobat)
  • Occasional travel required (10%)
Preferred Knowledge, Skills, and Experience:
  • Experience in pharmaceutical, biotech or medical device environments preferred