Intuitive Surgical Careers

Salesforce.com Administrator

US-GA-Norcross, Georgia
IT/Information Systems


Job Description

Job: IT/Information Systems
Primary Location: United States-Georgia-US-GA-Norcross
Schedule: Full-time
Requisition ID: 190216

Description

Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

Intuitive Surgical is among the fastest-growing healthcare companies focused on medical technology. Reporting into the sales organization, the Senior Salesforce.com Administrator works closely with executive leadership to enhance and maintain the information system that helps drive da Vinci minimally invasive robotic surgery market penetration. The organization will depend on you to improve corporate intelligence by providing strategic information to leadership resulting in increased competitive strength of the company.

Roles and Responsibilities:

This position has responsibility and authority to:

• Manage and enhance the enterprise-wide Salesforce.com customer relationship management (CRM) information system to better drive adoption of robotic surgery
• Improve system operating efficiencies, configuration, and accuracy of critical data
o Enhance CRM usability and functionality
o Import / Export data, conduct mass updates or deletions of data elements
o Edit and execute reports or searches for users
o Manage all user profiles and interfaces, conduct system setup and customization
o Design and develop solutions with the larger IT team by analyzing impact on interface integration including SAP, HANA, BOXI, Tableau, etc.
o Perform testing and sign off
o Project Management activities for required edits, including technical change documentation
o Ensure data accuracy via creating and managing cleanup projects

• Support sales strategy development through information technology
• Create documentation, maintain standardization and identify opportunities to continuously improve processes and procedures.
• Liaison with Salesforce.com on new releases and quarterly updates; evaluates new technology and acts as business administrator and first/second level support
• Responding to issues, change requests, and other administrative needs of Salesforce.com end users
• Develop & maintain new processes to maintain data integrity and performance
• Serve as the CRM business knowledge consultant for 1,500+ worldwide personnel across all departments
• Participate in cross functional-teams to develop solutions to system issues

o Collaborate with End Users to proactively identify usage, needs, and functionality gaps
o Define business requirements to meet corporate needs

• Maintain ease of use and data integrity to allow for systematic and accurate sales targeting
• Execute Sales & Marketing quarterly updates, including, but not limited to:
o Uploading and maintaining quotas, territories, and security settings
o Marketing and physician education initiatives
o Campaign Management within Salesforce.com

• Upload essential market data to support performance metrics and ensure optimal sales team deployment
• Educate the sales force about the power of CRM systems during their sales training
• Train users on new systems and processes
Qualifications

Competency Requirements:

Competency is based on: education, training, skills, and experience. In order to adequately perform the responsibilities of this position the individual must have the following:

• Bachelor’s degree
• 3+ years of experience as a Salesforce.com Administrator or Salesforce.com Sales/Service Cloud Certified
• Experience successfully deploying and managing Salesforce.com within an organization
• Ability to create Custom Objects, Custom Fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements
• Extensive customization experience on various Salesforce.com standard objects including Accounts, Contacts, Opportunities, Products; and Price Books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards
• Extensive experience with administering and configuring Salesforce.com features including workflows, case assignment configuration and approval processes
• Experience in Business Transformation
• Ability to work independently in a dynamic environment with minimal supervision
• Excellent communication skills, attention to detail, and capability to support multiple projects concurrently
• Advanced Excel skills (MS Access or other database and SAP skills preferred)



We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.