Intuitive Surgical Careers

Customer Trainer – Gent – Belgium

Customer Service and Field Support

Job Description

Job: Customer Service and Field Support
Primary Location: Belgium
Schedule: Full-time
Requisition ID: 190160


Position’s Objective & Summary:
The Customer Trainer will report directly to the Training Manager or Director for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and Trans-oral surgery.  The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, and training research initiatives. 
Roles & Responsibilities:
  • Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers as needed
  • Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
  • Conduct surveys to gather data and measure program effectiveness
  • Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci® System in a hospital operating room
  • Manage training center logistics, inventory
  • Maintain all capital equipment
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization’s quarterly goal achievements
  • Develop competency in the following:
    • da Vinci® System Technology
    • da Vinci® System applications and advanced technology
    • OR Efficiency
    • Training Pathway process
    • Training/coaching techniques/methodologies

Required Knowledge, Skills, and Experience:
  • Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
  • Clinical and/or operating room experience
  • Preferably Medical-device experience
  • Proven experience training on complex topics and/or technology
  • High capacity and excellent problem solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • High capacity to learn in a fast paced environment
  • Commitment self-development
  • Ability to work in a team environment
  • Fluent in English and local language as required
  • Ability to be flexible with hours of operation
  • Ability to travel up to 35% (Europe mainly)
Preferred Knowledge, Skills, and Experience:
  • Medical-device experience
  • Professional Training experience a plus
  • French speaking skills a plus