Intuitive Surgical Careers

da Vinci Key Customer Manager - France West


Job Description

Job: Sales
Primary Location: France
Schedule: Full-time
Requisition ID: 190091


Primary Function of Position
The da Vinci® Key Customer Manager plays a critical role in building and developing the installed base of da Vinci® Surgical Systems within key customer accounts in assigned territory. 
The major responsibilities are to manage and direct the corporate level sales of da Vinci® Surgical Systems and to grow the utilization through increased procedures within Tier 1 accounts and private IDN groups in France.  This will be accomplished through a variety of activities including corporate level relationships, hospital/account specific activities and direct interaction with ISI da Vinci® Sales Managers and Sales Representatives.
Roles and Responsibilities
  • Provide first point of contact for all capital related activities in a specified account portfolio
  • Responsible within a specified account portfolio for the Capital system placement and Clinical procedure performance driven through direct and indirect teams; collaborate with both capital and clinical teams to manage and increase the system install base and procedure performance.
  • Expand capital pipeline beyond ‘what the field is working on’
  • Assist the clinical management team for both maintaining and growing the utilization through increased procedure business in a specified account portfolio
  • Assists the Sales Directors with the negotiation of Contract and Sales at the individual hospital, corporate IDN or purchasing group level within the specified account portfolio
  • Expedite both near and long term system and procedure pipeline across a specified account portfolio
  • Develop & implement strategies for early stage new product launches that accelerate procedures and capital placements
  • Implement the customer alignment strategy
  • Demonstrate collaborative leadership and influence management
  • Develop general executive development activities (round tables, executive sessions, etc.)
  • Foster creative solutions and idea sharing for common problems
  • Manage key surgeons/customer relationships
  • Teach how to build KOL reference and QTI sites for scalability across a specified account portfolio
  • Provide clients with product information, demonstrations, etc.
  • Active involvement in weekly and quarterly sales planning process
  • Manage expenses within budget

Required Knowledge, Skills, and Experience
  • Bachelor’s degree or equivalent experience required
  • Minimum of 5 years’ experience in the medical device industry
  • At least 2 years of Influence and/or Direct Sales Management Experience
  • Proven track record of high performance and collaboration in various sales roles
  • Strong Account Management and Value Selling
  • Proper understanding/knowledge of healthcare trends and French National healthcare network organizations
  • Excellent communication, presentation and interpersonal skills
  • Fluency in  English and local language as appropriate
  • Computer literate
  • Ability to travel up to 70 %, dependent upon account distribution