Intuitive Surgical Careers

IT Support Engineer

Mexico-Mexicali, Mexico
IT/Information Systems

Job Description

Job: IT/Information Systems
Primary Location: Mexico-Baja California-Mexico-Mexicali
Schedule: Full-time
Requisition ID: 182850


Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

The IT Specialist is on a day-to-day basis, responsible for supporting all Information

Systems hardware and software for all Corporate and Field employees. The IT Support

Specialist is the final escalation point for all problems and issues in their area of

responsibility. The scope of hardware support includes, all laptops, desktops, printers,

cell phones, telecom, desktops, and other equipment. The scope of software support

includes MS Windows Operating Systems, email, local databases used to support

business functions, and various ISi corporate business applications that are used by ISi

Employees (e.g. MS Office, Clarify, and Agile). Must support "building needs" such as

network connectivity, networked printers, copiers, projectors, and any other technical

needs. The IT Support Specialist will be an advocate for their area and those that work

within their area. They are also responsible for training and developing on all subjects within their areas of responsibility.

On a day-to-day basis, the IT Support Specialist will:

• Respond to requests for IT assistance directly from corporate and field users.

• Document and maintain processes, best practices, knowledge base and training


• Manage cell phone, corporate telecom, pager, and/or long-distance calling card


• Maintain adequate equipment inventory

• Maintain accurate user equipment inventory

• Support all building needs including printers, copiers, meetings, etc.

• Manage/participate in value added projects as needed

• Ensure company and departmental goals as defined by management are met

completely and on time


At least 5 years experience supporting Windows operating system computing
environment. Experience working with Information Systems for a US based corporation.
Strong knowledge of Windows 95/98/NT/2000/XP (both desktop and server).
Experience with networking/remote access including virtual private networks, telecom,
and business applications necessary. Four-year college degree strongly desired. Must be
able to work independently and self-directed, as well as, within a team. Must have strong
organizational skills, and excellent communication skills, both verbal and written. Should
be flexible and able to complete projects outside normal daily duties as needed.
Weekend and non-business hour support rotation required.