Intuitive Surgical Careers
Manager, RMA Services
Primary Location: United States-Mississippi-US-MS-Southaven
Requisition ID: 182219
Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.
Primary Function of Position:
This position will be responsible for the management of the day-to-day production requirements for operations are maintained to support the MRMA schedule. This role is responsible to maintain and report MRMA metrics related to quality, on-time performance and MRMA supervision.
Roles and Responsibilities:
• Hire, train, develop, and motivate MRMA personnel to follow procedures, meet high quality standards, repair schedules, and productivity requirements• Update and revise Manufacturing Process Instructions to ensure that MPIs are accurate and complete• Address line support issues as they arise• Work closely with Product Support, Sustaining Engineering and other Departments to help with resolution of repair issues• Document and report any variances, problems, issues, or concerns• Provide MRMA personnel with expectations and performance feedback weekly• Drive improvements in safety, quality, production, and cost• Participate in a formal annual performance reviews for MRMA personnel• In cooperation with Service Depot Manager plan, supervise, drive improvement, and report MRMA performance including output, yields, root cause failures, efficiencies, and trends• Understand, train personnel, and enforce strict adherence to the applicable DOPs and SOPs of the Quality System• Maintain up to date and accessible training records for MPIs and Quality System documents• Assist in setting and attaining quarterly and annual goals• Learn and enforce company safety policies and practices
• AS or higher degree preferable, at least 5 years of experience required.• Experience in the medical device industry is preferred, specifically in the area of high volume instrument manufacturing.• Understanding of lean manufacturing,• Proficient in the use of personal computers to perform daily work. Familiar with the Microsoft Office suite of programs and MRP systems. QAD and Agile experience preferred.• Superb communication skills, including written and verbal instruction.• The ideal candidate will have a love for a fast-paced and multi-focused work environment.
We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.