Intuitive Surgical Careers

Director, IT Business Applications

US-CA-Sunnyvale, California
IT/Information Systems

Job Description

Job: IT/Information Systems
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 181480


Company Description:

Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

This position has the responsibility to operate as a partner, trusted advisor and entry point for Intuitive Surgical’s Commercial Organization business constituents to request services, work priorities and ensures end-to-end planning for technology enabled business solutions. Coach, mentor, and lead a team of administrators and analysts to appropriately deliver a solution that provides the business units with a core advantage to managing its business. The role will be a key driver to design and implement our digital sales transformation and making recommendations on how to evolve the business support systems to meet the growth demands the company continues to experience. This is a cross-functional role that collaborates with peer groups across functions and is the point person for technology leadership within the Commercial organization.

The primary responsibilities will include but not limited to the following:

Roles and Responsibilities:

This position has responsibility for:

• Partnering with Global and local Marketing, Sales and Service communities to drive our business and technology roadmaps forward
• Responsible for business relationships, application performance, and the identification and delivery of new and existing application services to meet the business units’ known and emerging needs.
• Responsible for building, managing and delivering a portfolio of technology programs and projects that improve business process capabilities.
• Responsible for developing and managing an Applications plan working with the senior management of the business
• Responsible for directing and evaluating feasibility studies, project scoping and project planning for business applications projects
• Define, plan, and direct the execution of a broad range of technical projects, while balancing the competing demands of scope, time, cost, quality, resources, and risk.
• Responsible for establishing priorities and schedules for business application projects
• Oversee project execution and actively manage the project portfolio
• Manage relationships with various technology and business communities to achieve project objectives across the project portfolio
• Conduct risk management planning, identification, analysis and monitoring on projects
• Responsible for managing enhancements of the related business systems and drive operational efficiencies across processes and technology that support the business operations and strategic company projects

Competency Requirements:

Competency is based on: education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual must:

• 10+ years Information Systems management experience with 3+ years of experience managing teams of multi-discipline managers and individual contributors.
• Experience in implementing and supporting enterprise applications SAP or As is currently our main CRM & system of record that supports the sales organization, the candidate will also serve as the subject matter expert for the administration of and direct management of a small team of Salesforce admins/developers.
• Possess a strong business and customer/client focus.
• Collaborative communication, excellent planning and management skills.
• Ability to interact and influence variety of users and senior management
• Experience with deep understanding of IT Applications and Technology
• Balance of strong business process knowledge and experience implementing mix of custom and package software to meet business needs
• Strong Program/Project Management Skills - Demonstrated success in large project implementations
• Strong problem solving and analytical capabilities
• Excellent written and verbal communication skills
• Very strong collaboration, negotiation, and influence capability required
• Working experience with Marketing Automation & Quoting systems is highly desired.
• BS degree

We are an AA/EEO/Veterans/Disabled employer
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.