Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position:
The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.
Roles and Responsibilities:
- Respond to requests for IT assistance directly from corporate and mfg users, and escalate the complex issues to Tier II or Tier III support.
- Be willing to work flexible hours on occasions when necessary.
- Document and maintain processes, best practices, knowledge base and training materials.
- Manage or participate in various assigned projects as needed.
- Ensure company and departmental goals as defined by management are met completely and on time.
- Communicate with management to provide timely reporting of issues, status, and resolutions.
- Support Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion.
- Ensure high availability, reliability, and optimal performance of technology systems and services
- Install software, troubleshoot issues.
- Conduct regular inventory counts to ensure accuracy and compliance with processes
- Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.
Qualifications
Skill and Job Requirements:
- Highschool degree or equivalent work experience is required
- At least 2 years experience supporting a Windows operating system computing environment
- Strong knowledge of Microsoft desktop operating systems.
- Working knowledge of Active Directory services and various business applications desiere.
- Experience working in a shipping or manufacturing environment is a plus
- Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus
- Weekend and non-business hours support required as needed
- Relevant certifications such as various MCITP, CompTIA and ITIL are desired
- Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
- Should be flexible and able to complete projects outside normal daily duties as needed
- English basic level
Additional Information
Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.
Shift: Day
