Customer Experience and Services careers
Deliver extraordinary service
Intuitive puts patients first, so there’s nothing more important than helping the customers that help patients. That’s where we come in. We’re 600+ Customer Experience & Services team members across the world. We’re field service engineers, directly servicing our technology; we’re answering phones around the clock whenever a customer has a question. And we’re service enablers—product and project managers, data analysts, business systems specialists—innovating new solutions to deliver an exceptional customer experience. What do we all have in common? We quietly and tenaciously go about the business of making sure things go right—and we leap to the challenge when they don’t. Because there’s no greater responsibility than getting our technology into the hands that will help patients.
Taking on every challenge—together
Our proactive team members touch every part of the business, collaborating with Sales, Marketing, Product Innovation, and customers themselves to ensure we’re anticipating challenges before they happen. And as we find ourselves in this fantastic moment where a quarter of our team has been with Intuitive for more than a decade, and a quarter are relatively new, we’re drawing from both deep experience and fresh energy when customers call on us for help.
There is an urgency to everything we do, which means our team members need a problem-solving, agile mindset. We go about our work with humility and resilience. We’re driven not by the outside recognition we’ll receive but by the satisfaction of seeing customers benefit from a job well done, and by the impact on patients’ lives that we’ve made possible.
Prove what’s possible in Customer Experience & Services—and in your own career
We Are Intuitive
You + Intuitive
Our culture defines us
Every one of us is mission-driven, patient-focused, and goal-orientated. At the same time, we bring our diverse perspectives together to be part of something truly outstanding, and to make a difference in the lives of millions.Our culture