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Customer Experience and Services careers

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PNG Medium LS Xi Services Fieldserviceengineer 4 102022

Deliver extraordinary service

Intuitive puts patients first, so there’s nothing more important than helping the customers that help patients. That’s where we come in. We’re 600+ Customer Experience & Services team members across the world. We’re field service engineers, directly servicing our technology; we’re answering phones around the clock whenever a customer has a question. And we’re service enablers—product and project managers, data analysts, business systems specialists—innovating new solutions to deliver an exceptional customer experience. What do we all have in common? We quietly and tenaciously go about the business of making sure things go right—and we leap to the challenge when they don’t. Because there’s no greater responsibility than getting our technology into the hands that will help patients.

Katie Juran 3 600

Taking on every challenge—together

Our proactive team members touch every part of the business, collaborating with Sales, Marketing, Product Innovation, and customers themselves to ensure we’re anticipating challenges before they happen. And as we find ourselves in this fantastic moment where a quarter of our team has been with Intuitive for more than a decade, and a quarter are relatively new, we’re drawing from both deep experience and fresh energy when customers call on us for help. 

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Undeniable impact

There is an urgency to everything we do, which means our team members need a problem-solving, agile mindset. We go about our work with humility and resilience. We’re driven not by the outside recognition we’ll receive but by the satisfaction of seeing customers benefit from a job well done, and by the impact on patients’ lives that we’ve made possible.

Prove what’s possible in Customer Experience & Services—and in your own career

Customer Trainer (Osaka, Fukuoka)

  • Osaka, Osaka, Japan

Field Service Engineer

  • Fukuoka, Fukuoka, Japan

Reprocessing Education Manager

  • Atlanta, GA, United States

Genesis Trainer

  • Brussels, Brussels, Belgium

Technical Solutions Consultant

  • Sunnyvale, CA, United States

Perioperative Product Manager, Genesis Program

  • Aubonne, VD, Switzerland

We Are Intuitive

You + Intuitive

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Our culture defines us

Every one of us is mission-driven, patient-focused, and goal-orientated. At the same time, we bring our diverse perspectives together to be part of something truly outstanding, and to make a difference in the lives of millions.

Our culture
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Who we are

Your well-being is paramount to us. If you have any questions, our recruiters are always here to help and give you all the information you’ll need.

Learn more about us

Not yet ready to apply?

When you join our Talent Community, we‘ll keep you informed about all things Intuitive, including new job openings, employee stories, and company news. You’ll see how every day we‘re proving what‘s possible—for our careers and for minimally invasive robotic surgery.

Join our Talent Community