Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position - Looking for an IT SAM Analyst in Information Technology department involved in the management of software acquisition, compliance, maintenance renewals, life cycle planning, costing and vendor management.
Essential Job Duties
- Knowledge on different software licensing models and software licenses for perpetual and subscription software.
- Experience in working with software vendors/publishers to request Quotes, Submitting Purchase orders, Invoice Payment, etc.
- Understanding and reviewing clauses in the software license agreements and contracts (contract is active, contract/order form is for software licenses not services, order forms/quotes are inclusive of all products/licenses/users, renewal terms, etc.)
- Maintain and manage IT managed Software catalog within designated repository (preferably ServiceNow).
- Manage and process Software Renewals on a regular basis by utilizing and maintaining the software renewal calendar.
- Maintain compliance and software license positions throughout each software lifecycle including deploy, manage, harvest, retire.
- Partner with all stakeholders to ensure Software licenses for new employees and exiting employees are coordinated, assigned, licensed, and harvested/re-used.
- Generate and maintain reports as well as dashboards for software spend, compliance position to perform trend analysis.
- Execute and maintain documentation of procedures, processes, and reports concerning software asset management/ licensing matters.
- Maintain and track all software asset data in ServiceNow.
- Help in Software license Audits, both internal and external.
- Communicate with end users on their software requests as well as usage.
- Coordinate and track activity with software vendors for strategic (EBC) and operational tasks.
- Maintain a current database for software vendor contacts and relevant information specific to the vendor and industry.
Qualifications
Required Skills and Experience
- Minimum of 3 years of experience as software license and asset management analyst
- 2+ years of ITAM tool experience (preferably ServiceNow)
- Experience in Software License Management / Software Asset Management
- Develop and track reports / dashboards in Smartsheet, Tableau, ServiceNow.
- Ability to develop clear, concise, and timely oral and written reports.
- Understanding of ITIL & ITAM methodology
- Strong vendor management and external communication skills
- Excellent internal communication skills (written and oral) and stakeholder management.
- Demonstrated ability to work in a fast paced and changing environment with short deadlines, interruptions.
- Must be able to work independently.
Required Education and Training
- Minimum education: Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
Preferred Skills and Experience
- Minimum of 3 years of experience as software license and asset management analyst
- 2+ years of ITAM tool experience (preferably ServiceNow)
- Experience in Software License Management / Software Asset Management
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Shift: Day
