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Customer Experience

Sr Manager, Genesis

企業概要

会社の説明

Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。

私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。

Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性(インクルージョン)を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。

変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。

医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。
 

求人内容

Primary Function of Position:

Expand the utilization of Intuitive Surgical technologies within territory by partnering with customers and internal partners to identify and implement best practices in utilization, training, and optimization of robotic surgery programs. The Sr. Manager of Genesis Programs will oversee a team of field-based Genesis Managers to drive excellence in sustainable robotic surgery programs. This role emphasizes the delivery of best practices focused on standardization, operational efficiency, and safety, ensuring high-impact outcomes across all initiatives

Roles & Responsibilities:

  • Collaborate strategically with leadership and ecosystem stakeholders to assess market trends and operational needs, enhancing the optimization of Intuitive products as an integrated solution offering.
  • Lead and innovate complex, cross-functional projects and initiatives, developing protocols and methodologies that establish new benchmarks for operational efficiency and strategic alignment.
  • Serve as a trusted advisor across teams and departments, resolving high-impact, complex challenges and enabling the achievement of strategic objectives. Routinely guide others in decision-making to overcome obstacles and ensure organizational progress.
  • Manage costs, staffing, and operational methods, with oversight of subordinate managers as needed.
  • Proactively develop, influence, and execute company-wide strategic policies and frameworks that optimize operational outcomes and align with long-term organizational goals.
  • Drive comprehensive budget, resource, and financial planning efforts, ensuring alignment with strategic objectives. Regularly identify cost-saving opportunities while maintaining operational excellence.
  • Define and manage Genesis program implementation targets.
  • Equip the sales team with best practices for Genesis program deployment in their territories.
  • Contribute insights and support for product integration to marketing, product development, and regulatory teams.
  • Lead the team and deliver high-impact initiatives. Foster an environment of accountability and continuous development, setting stretch goals that advance individual and team competencies.
  • Regularly assess and enhance Genesis offerings and materials regionally.
  • Consistently distill complex information into actionable insights for senior stakeholders. Lead impactful discussions and presentations that influence strategic decisions and drive alignment across varying organizational levels
  • Quantify and report on the impact of Genesis initiatives, including ROI, effectiveness, and key performance indicators.

資格

Skills, Experience, Education, & Training:

  • Minimum 8 years of professional expertise in delivering training, consulting, or services on complex topics and advanced technologies, with at least 3-5 years of impactful leadership experience.
  • B.S./B.A. degree preferred, or equivalent clinical/medical qualifications or experience.
  • Comprehensive knowledge of Intuitive’s technology platforms and clinical applications.
  • Proven leadership success, in a Genesis role or comparable role.
  • Extensive experience in customer management and account relationship building.
  • Skilled in managing teams and leading training initiatives with measurable impact.
  • Direct experience in managing customer accounts and nurturing client relationships.
  • Strong mentorship abilities, with a track record of skill development in others.
  • Demonstrated success in designing and executing training projects with tangible outcomes.
  • Excellent presentation and organizational skills.
  • Fluent in English and Japanese.
  • Ability to commit to travel, up to 70%.

その他の情報

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。

Shift: Day
Travel: 10% of the time

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