Company Description
会社の説明
Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。
私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。
Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性（インクルージョン）を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。
変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。
医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。
Job Description
Position Summary
The Service Contract Specialist will support the expansion of Intuitive solutions such as the daVinci robotic system by working closely with the Field Service, Capital Sales, Legal and Finance teams. This role will actively drive activities to set up and maintain Service contracts across all product lines and will primarily be engaged in the amendment and drafting of contracts as well as supporting new service initiatives and projects. Additionally, will be knowledgeable of and support quoting and business system / billing activities.
Roles and Responsibilities
Supporting capital sales activity
- Work with Sales Operations, Legal and Capital sales teams to set up new installs in the CRM database
- Provide pre-paid (multiyear) service billing plan for Capital sales contract
- Oversee and carry out procedures for termination of Service contracts on trade-in systems including termination letters, amendments, and credit/refund as needed
Facilitating Use License Service Agreements for Service contract renewals, bids and other circumstances
- Create quotes and seal request based on requirements from Field Service team and adhering to established company protocols on pricing and discounting
- Draft the service agreement, working closely with Legal and Finance teams, based on requests from Field Service team
- Seal and send service agreement to relevant Field Service personnel to submit to hospital
- Prepare tender applications for public hospitals
- Once the service agreement is signed, perform necessary communications and system settings
- Front-line support for field teams on special hospital requests and drafting amendments to contracts
Perform ongoing service and simulator subscription administrative activities
- Service-related billing activities such as invoicing, documentation, and responding to inquiries
- Handle advanced simulator and all other digital subscription needs
Drive service-related projects and initiatives
- Support the rollout of new Service offerings and modification of existing offerings
- Drive alignment with various teams locally throughout the Service lifecycle: pre-install, post-install, renewal, upgrade, and termination
- Other tasks as assigned by manager
Qualifications
Skill/Job Requirements
- Minimum 5+ years of relevant work experience, required
- Experience working in administrative positions / office environment, required
- Experience in health care and contract related functions, strongly preferred
- Excellent attention to detail, required
- Great interpersonal skills
- Familiarity with business systems such as SAP ERP, billing systems, CRM, Salesforce, etc. strongly preferred
- Strong knowledge of MS office applications: Word, Excel, required
- Native level Japanese language ability, required
- Ability to read and write in English at business level, preferred
- Ability to communicate in oral English, preferred
Other Expectations
- Ability to travel ~5% as needed
Additional Information
退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。
当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。
Shift: Day
Travel: 10% of the time
