Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position
- Work closely with other teams such as RA/QA, Sales, Finance, account manager or any other team that may be relevant to perform their job.
- Efficiently and accurately handle customers’ contract renewal process, customer complaints handling and business system tracking/updates, including SAP, CRM, Sales Force and others.
- Collaborate with teams, Customs brokers, and 3PL supplier to meet logistics importing requirements and ensure system accuracy.
- Professionally answer incoming calls and emails, understand the internal and external customers’ needs and their environment to improve satisfaction.
Essential Job Duties
- Responsible for service contract renewal process, which includes tender/quotation preparation, document submission, systems updates, file uploading, contract invoicing and payment processes.
- Responsible for logistics operations and assisted with 3PL warehouse management.
- Respond promptly to customer and incoming calls.
- Responsible for SalesForce system implementation for service business.
- Support customer complaints and post-marketing activities.
- Support product license cleaning project.
- Assist with forecasting and inventory management as needed.
- Assist with 3PL supplier and customer order automation projects, including system testing and process evaluation.
- Administrative support for the customer service team.
- Provide ad hoc reporting as needed
Qualifications
Required Skills and Experience
- Minimum 5+ years of experience in administration
- Excellent verbal and written communication skills in both Mandarin and English
- Detail oriented.
- Time management abilities.
- Excellent interpersonal skills and willingness and capacity to take initiative.
- Possess a moderate telephone skillset and communicate in a professional manner.
- Proficient with MS office product suite, ERP (SAP and SalesForce preferred)
Required Education and Training
- Minimum Bachelor's degree or equivalent education
Preferred Skills and Experience
- Minimum Experience with tender and Customs clearance processes
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Shift: Day
Travel: None
