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Salesforce Business System Analyst - Operations

  • Bengaluru, KA, India
  • Not Remote
  • Information Technology & Systems
  • JOB6276

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Salesforce Business Analyst – Operations will possess both technical and functional understanding of the business processes and will be a key person implementing business processes software solutions and systems implementation. The role will be of a systems solution expert identifying, analyzing, refining, translating, and finally documenting business requirements from ISI business teams. The Business Analyst will also be primarily responsible for troubleshooting production issues, working with the developers to identify the solution for bug fixes & coordinate tasks involved to implement the solutions in adherence with ISI’s change management process.

Roles and Responsibilities:

  • Translate business requirements into well architected solutions that best leverage Salesforce platform.
  • Analyze business processes, perform fit-gap analysis as required, and provide ISI business teams with cost efficient proposals on inefficiencies and risks to determine appropriate process and system design.
  • Create functional specifications and work with cross-functional teams and development teams to deliver the technical objects.
  • Review and contribute to design documents, configuration documents and functional specifications.
  • Conduct unit and Integration testing and regression testing.
  • Support ISI’s production processes and all associated business systems functions.
  • Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
  • Identify gaps between current and future state of business processes and helps in prioritizing opportunities to improving processes through the usage of Business capability matrix (BCM)
  • Lead and facilitate business user meetings to gather process information for sound system solutions.
  • Triage & monitor the production incidents queue on a rotational basis along with other team members.
  • Collaborate and provide inputs to the development team during development phase to meet the business needs.
  • Help business teams on reporting requirements on the reporting team working in conjunction with the data warehouse team.
  • Conduct QA validations and lead User Acceptance Testing (UAT) tests.
  • Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
  • Maintain IT Business system integrity and application notes, system upgrades, changes, and user updates.
  • Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
  • Follow the Intuitive change management process. Analyze impact of changes to the corporate application landscape
  • Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.


  • Bachelor’s degree in engineering or equivalent experience.
  • Minimum 8 years of experience working on the Salesforce platform with Business Analyst experience in a full cycle implementation as well as in support projects.
  • Strong experience with Salesforce project implementations (Sales Cloud or Service Cloud) including integrations with ERP and third-party applications.
  • Hands-on experience with configuration of new and existing features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
  • Experience working with business end users, gathering requirements, and building detailed functional design specifications.
  • AppExchange packages experience is preferred.
  • Salesforce Certifications of Admin, AppBuilder preferred.
  • Ability to guide team members and mentor them as needed.
  • Ability to work with minimum supervision or guidance.
  • Ability to work in a team environment, effectively interacting with others.
  • Ability to multi-task and perform effectively in a fast-paced environment.
  • Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
  • Excellent verbal and written communication skills.


Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day
Travel: 10% of the time

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

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Our culture defines us.

Our culture is driven by passionate people who truly want to make a difference. Learn more about our unique environment and the characteristics of people who thrive at our company.

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Our benefits overview.

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