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Digital Solution Integration Specialist

Company Description

会社の説明

Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。

私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。

Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性(インクルージョン)を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。

変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。

医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Primary Function of Position

We are seeking a solution-oriented, customer-first minded, and hands-on professional to bring digital solutions to our hospital customers. These solutions provide greater access to data and information, seamless clinical media management, enhanced learning and development, and collaboration tools. The Digital Solution Integration Specialist will be responsible for consulting, demonstration, clinical workflow blueprinting, user training, and overall digital implementation management. Working closely with Sales and other Intuitive teams, this position will ensure a smooth and first-class digital onboarding experience for our customers and act as the primary point of contact throughout the onboarding process.

Essential Job Duties 

  • Collaborate with Marketing and Sales teams on digital targeting and planning.
  • Demonstrate, promote, and sell digital solutions to key customer personnel at hospitals, conferences, etc. as a specialist to expand adoption of our digital solutions.
  • Facilitate multi-department meetings with customers.
  • Ensure the timely implementation of agreements between customer and legal teams.
  • Set expectations and gain alignment with customer on onboarding activities and timeline.
  • Perform consulting services: clinical workflow analysis, blueprinting, and optimization with the customer and informing technical architecture.
  • Coordinate technical implementation activities as the primary customer point of contact.
  • Provide user training and prepare customer for first use after installation.
  • Support existing accounts for new digital solution releases, upgrades, and other activities.
  • Seek out and communicate improvement opportunities with internal stakeholders.
  • Develop strong relationships with customer stakeholders, ensuring that they receive the highest individual attention.

Qualifications

Required Skills and Experience

  • 5+ years of experience in relevant position (digital integration, B2B digital transformation), required
  • 2+ years of experience in clinical imaging or similar medical device sales, and experience with hospital systems such as EMR/PACS DICOM/HL7, preferred
  • Complex problem-solving, analysis, and project management skills
  • Excellent interpersonal skills with demonstrated ability in consulting and training.
  • Wide technical aptitude, able to speak knowledgeably about all aspects of digital solutions and implementation process
  • Excellent communication and presentation skills across organizational levels.
  • Able to work and achieve goals with minimal direction
  • Capable as a key member of multi-department team to deliver outstanding customer experience.
  • Ability to travel up to 75%, required (Occasional overseas travel, required)
  • Japanese language: Native level, required
  • English language: Reading/writing proficiency required, verbal proficiency is preferred

Required Education and Training 

Working Conditions 

  • Bachelor’s degree, preferably with medical or IT system focu

Preferred Skills and Experience

  • Experience negotiating and implementing contracts and agreements is a plus

Additional Information

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。

Shift: Day
Travel: 75% of the time

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