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  • Sunnyvale, CA, United States
  • Not Remote
  • Information Technology & Systems
  • JOB7252

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

  • Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.  

Essential Job Duties

  • Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
  • Work with stakeholders including Managers/Directors and VPs to define business systems requirements for new technology implementations.
  • Work with project teams to design enterprise application solutions to business problems with deep cross functional impact and provide design leadership to other team members
  • Having broad expertise or unique knowledge, uses skills to achieve business goals in creative and effective ways.
  • Exercise independent judgment and discretion in solving complex business problems and coaches /mentors other team members with design leadership to achieve organizational goals
  • Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
  • Perform configuration /system changes to meet business requirements as needed.
  • Ensure solution design on platform integrates well with the integrated systems and coordinate changes accordingly with larger IT team
  • Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
  • Facilitate change management and transition to future state working with various stakeholders
  • Analyze impact of changes to the corporate application landscape
  • Identify, and participate in prioritization of business capabilities and act as a catalyst for building mature processes.
  • Navigate through ISI’s Project Management Methodology and standards to deliver business needs in an agile manner.


Required Skills and Experience

  • 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
  • Supporting users in a medical device company desirable
  • 5-8 years of direct “Hands-On” experience with Field Service Management
  • Possess a strong business and customer/client focus.
  • Experience and knowledge of and SAP integration.
  • Ability to interact and influence variety of users and senior management.
  • Ability to work independently and manage projects independently.

Required Education and Training

  • Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience

Working Conditions

  • On-Site in Sunnyvale 2-3 Days per week.
  • Preferred Skills and Experience  
  • Ability to work directly with and manage consultants.
  • Experience with deep understanding of IT Applications and Technology
  • Strong problem solving and analytical capabilities
  • Excellent written and verbal communication skills
  • Very strong collaboration, negotiation, and influence capability required

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $166,500 USD - $239,500 USD
Base Salary Range Region 2: $141,500 USD - $203,700 USD
Shift: Day
Travel: 10% of the time
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

Work at Intuitive

Our culture defines us.

Our culture is driven by passionate people who truly want to make a difference. Learn more about our unique environment and the characteristics of people who thrive at our company.

Learn about our culture


Our benefits overview.

We believe in supporting happy and healthy teams. As a valued team member, your benefits extend far beyond your hourly pay or salary. Learn more about our benefits and perks.

Explore employee benefits

Financial offerings

We're here to support your short- and long-term goals.

Family support

At Intuitive, we believe in the importance of family and seek to foster a family-friendly culture.

Healthcare plans

Like the patients we serve, your health is also very important to us.

Growth & development

Your personal and professional growth and development is important to you--and to us.

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When you join our Talent Community, we‘ll keep you informed about all things Intuitive, including new job openings, employee stories, and company news. You’ll see how every day we‘re proving what‘s possible—for our careers and for minimally invasive robotic surgery.

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