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Technical Implementation Project Manager

Company Description

会社の説明

Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。

私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。

Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性(インクルージョン)を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。

変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。

医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Primary Function of Position

We are seeking a solution-oriented, customer-first minded, and hands-on professional to bring digital solutions to realization and provide dedicated support for our networked and digital offerings. The Technical Implementation Project Manager (TIPM)  is responsible for ensuring the scheduling, planning, and execution of technical activities related to the implementation of Intuitive’s networked products and solutions such as Intuitive Hub, Telepresence, Onsite, Simulation, etc. are achieved to the highest customer satisfaction. The TIPM will also establish and maintain internal processes with the manager and train and support related team members. This is a key position within our digital organization and will work closely with other departments.

Essential Job Duties 

  • Act as subject matter expert for relevant business systems and processes related to the implementation of Intuitive’s digital products and solutions.
  • Provide leadership and project management for all implementations, expansions, and upgrades of Intuitive Hub, including working closely with Digital Solution Integration Specialist (DSIS), Product Integration Engineer (PIE), Field Service, Customer Service, Supply Chain, and other teams to ensure all activities are completed on time.
  • Work with DSIS to create project charters for implementations including scope, objectives, schedule, tasks, stakeholders, and members and track completion.
  • Create and maintain documentation including process maps, work instructions, SOPs, etc. to ensure clarity and accuracy of implementation steps from contracting to activation, either directly or supporting other teams.
  • Ensure that project related documentation and closure of work orders (FSOs) are completed in a timely manner.
  • Communicate with all implementation project team members on a regular basis to ensure that alignment on tasks and objectives is maintained
  • Support the DSIS in managing specific implementations including joining customer calls and meetings as needed
  • Ensure that resources are assigned adequately to implementation projects, work to resolve issues that could delay goal achievement, and escalate risks effectively.
  • Coordinate the scheduling and shipment of product to customer site along with relevant departments
  • Understand and support new product introductions, modifying process flows and documentation as needed and preparing teams for launches in regards to technical implementation
  • Manage technical requirements for internal systems
  • Other tasks associated with project management for digital products as assigned by manager.

Qualifications

Required Skills and Experience 

  • 5+ years of experience in relevant position (technical support, engineering, project management), required
  • Excellent organization and communication skills
  • Complex problem-solving skills
  • Strong personal management and administrative ability
  • Ability to travel up to 25%
  • Japanese language: Native level
  • English language: Business level written and oral ability
  • Occasional overseas travel required

Required Education and Training 

  • Bachelor’s degree in engineering, healthcare, or business administration, or equivalent training/experience

Working Conditions

Preferred Skills and Experience

  • Strong knowledge of SAP, SFDC, or similar business systems, preferred
  • Project Management Professional certification, preferred
  • Understanding of network operations and configurations, preferred
  • Understanding of information security and privacy best practices (i.e. ISO 27001), preferred
  • Ability to discuss technical information with a wide range of audiences adeptly, preferred

Additional Information

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。

Shift: Day
Travel: 25% of the time

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