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Commercial Enablement System Coordinator

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Commercial Enablement System Coordinator supports the coordination, maintenance and overall management of the Intuitive platforms, Instruments & Accessories and Advanced Technologies. The System Coordinator is responsible for system set-up and take-down, system troubleshooting, and overall system logistics to ensure high quality delivery of all global Commercial Enablement programs.

Roles and Responsibilities:

  • System workshop set-up for all Intuitive programs
  • Maintain and order inventory of Intuitive Systems and I&A while managing spend
  • Manage sales requests of Intuitive & I&A
  • Maintain organization and status log of all Intuitive system and I&A assets. i.e. location status, system repairs/tickets, inventory levels for I&A.
  • Manage system shipments and loaners
  • Strong administrative and record keeping skills


Technical Skills:

  • Independently manage all administrative duties of role which include but are not limited to; Inventory management, I&A purchases, system location tracker.
  • Independently manage system shipments
  • Ability to identify, make recommendations, and or provide feedback to Product Support and Trainers on I&A, simulators, and systems
  • Coordinates FE support, lab support and other support for system activities.
  • Coordinates upgrades and provides maintenance and troubleshooting of all Intuitive Systems, simulators and I&A
  • Oversee building Demo Rooms of Intuitive Systems and I&A

Core Competencies, Skills and Experience Requirements:

  • Strong communication skills
  • Coordination and logistical experience preferred
  • Strong organizational skills
  • Must be able to lift and push 100 lbs
  • Knowledge of surgical/laboratory terminology, equipment, materials and procedures as well as the fundamental laboratory methods relating to surgery
  • Must have flexible hours and the ability to work over time if necessary
  • Must have a reliable cell phone device to be reached and quick to respond
  • An ability to travel up to 20%, dependent upon projects

Education and Training Requirements

  • High school diploma or equivalent w/ technical certifications


  • 4+ years of professional work experience, preferably in technical support or lab operations

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $72,300 USD - $97,800 USD
Base Salary Range Region 2: $61,500 USD - $83,100 USD
Shift: Day
Travel: 25% of the time
Workplace Type: Onsite - This job is fully onsite.

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

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