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IT Service Desk Specialist - Graveyard Shift

Company Description

Descripción de la empresa

En Intuitive, estamos unidos detrás de nuestra misión: creemos que la atención mínimamente invasiva es la atención que mejora la vida. Mediante la inventiva y la tecnología inteligente, ampliamos el potencial de los médicos para curar sin limitaciones.

Como pioneros y líderes del mercado en cirugía robótica, nos esforzamos por fomentar un equipo inclusivo y diverso, comprometido con marcar la diferencia. Durante más de 25 años, hemos trabajado con hospitales y equipos de atención de todo el mundo para ayudar a resolver algunos de los desafíos más difíciles de la atención médica y avanzar en lo que es posible.

Intuitive se ha construido gracias a los esfuerzos de grandes personas de diversos orígenes. Creemos que las grandes ideas pueden provenir de cualquier lugar: nos esforzamos por fomentar una cultura inclusiva basada en la diversidad de pensamientos y en el respeto mutuo. Lideramos con inclusión y capacitamos a los miembros de nuestro equipo para que trabajen de la mejor manera y manifiesten su auténtica personalidad.

Las personas apasionadas que quieren marcar la diferencia impulsan nuestra cultura: los miembros de nuestro equipo se basan en la integridad, tienen una sólida capacidad para aprender, la energía para hacer las cosas, y aportan experiencias diversas del mundo real para ayudarnos a pensar de nuevas maneras. Invertimos activamente en los miembros de nuestro equipo para apoyar su crecimiento a largo plazo y así poder continuar avanzando en nuestra misión y alcanzar su máximo potencial.

Únase a un equipo comprometido a dar grandes pasos hacia delante para una comunidad global de profesionales de atención médica y sus pacientes. Juntos, avancemos en el mundo de la atención mínimamente invasiva.

Job Description

The IT Service Desk Specialist (SDS) is responsible for first line user support for all IT related issues, problems, and training.  The SDS is also responsible for creating and dispatching tickets to Desktop Support Technicians and other IT groups as necessary using the Service Management System. Successful candidates will be able to cross train with our Service Desk and Desktop Support Specialists to learn additional skills and applications.

Roles and Responsibilities:

  • Handle first level IT incident calls, chats, e-mails, and service requests from corporate office, field based, and remote office employees, contractors, and consultants
  • Create and dispatch work orders within the Service Management System
  • Communicate with customers via phone, email, chat, and in person to troubleshoot, discuss service expectations, relay relevant company policy, gather information, etc.
  • Resolve customer issues in a timely fashion and escalate issues to other IT employees or groups as necessary
  • Use various software tools to remotely troubleshoot customer issues
  • Properly document steps taken leading to resolution or escalation of work orders
  • Setup, manage, configure, and disable network accounts in the Account Management System
  • Learn, implement, and follow procedures as prescribed by department operating documentation and standards
  • Learn, update, and revise knowledge of company, department, and team procedures and policies
  • Verify knowledge base articles and update as needed for incorrect or missing information
  • Properly track IT equipment as assigned to customers in the Service Management System

 

Qualifications

Skill/Job Requirements:

 

  • Bachelor’s degree or equivalent education and experience desired
  • Proficiency in both oral and written English is a requirement
  • At least two years of experience supporting a Windows domain environment desired
  • Relevant certifications such as various MCITP, Security+, A+, and ITIL preferred
  • Strong customer service skills and experience required
  • Previous experience in a service desk environment desired
  • Experience supporting Active Directory services and various business applications
  • Must be able to work independently and self-directed, as well as within a team
  • Must have excellent organizational, verbal, and written communication skills
  • Successful candidates will be comfortable operating in a fast paced and changing environment
  • Regular weekend and evening hours assigned shifts or periodic on call coverage may be required
  • Successful candidate should be flexible and able to complete projects outside their normal daily duties as needed

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Shift: Graveyard
Travel: None

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

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