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Senior Account Manager, Brand and Creative

  • Sunnyvale, CA, United States
  • Not Remote
  • Marketing
  • JOB7047

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

Brand and Creative is Intuitive’s global brand strategy and creative group, and we play a pivotal role in bringing the Intuitive brand to life across marketing channels. We’re a multi-disciplinary team of experts in Strategy, Brand, Creative, Media Production, Web, and Creative Operations.

The Creative Operations function within Brand and Creative focuses on project and account management and optimizing processes, tools, and talent. We are an evolving function within a dynamic organization, and this role’s work will have a direct link to the group’s transformation toward its goals.

We are seeking an experienced and dynamic Senior Account Manager to join a new Account Management function within Creative Operations. The Account team will serve as a key link between the Brand and Creative team and Intuitive’s business units and regions. Deeply embedded in Intuitive’s businesses, customers, and goals, they’ll bring our team upstream in planning and strategy, help shape the approach and the work, and develop and align teams to briefs.

In this role you’ll have the opportunity to create partnerships that advance the Intuitive business and elevate our work, fusing deep subject matter expertise of our stakeholders’ business models, customers and goals with expertise in integrated marketing and creative.

You’ll get to proactively identify opportunities, advise and consult on marketing and creative solutions, and connect dots between B&C teams and channels. You’ll act as the voice and brain of the creative team in stakeholder conversations, and the voice and brain of the business within the B&C workflow, influencing up, across, and out.

As a member of the Operations team, you’ll also have the opportunity to actively participate in shaping and rolling out process initiatives and improvements.

Roles and Responsibilities:

  • Immerse and embed in clients’ business, customers, and goals, informing a POV on creative and marketing strategy
  • Develop project briefs and GTM plans with stakeholders and drive alignment to them throughout B&C’s project lifecycle
  • Connect dots in execution, advise and guide toward omni-channel content
  • Support stakeholders in thinking through targeting, building campaigns to drive to targeted channels and outputs
  • Track and report on project and line of business status, updates, and priorities
  • Identify opportunities for creative solutions
  • Have a strategic and operational mindset, helping advise on stakeholder budgets and other business
  • Drive and uplevel communications and presentation materials
  • Influence across, up and out - navigating sensitive stakeholder relationships and creating visibility to B&C leadership
  • Be knowledgeable about stakeholders’ business, key issues, competitive situation, industry trends, and the projects assigned to the B&C team as well as other communication partners

Qualifications

Required Skills and Experience 

  • Experience in global brands, in-house, or agency roles within creative, marketing, or integrated communications teams, managing clients and integrated in-house or agency teams through content planning, creative concepting, and production
  • Track record of progression as an Account Manager
  • Ability to lead and thrive in dynamic environments, passionate about driving success through positive relationships and operational excellence
  • Superior scope/budget stewardship, time management, organization, and prioritization skills
  • Proven ability to work in a robust and agile environment, while consistently paying attention to accuracy and quality of work
  • Demonstrated ability to lead through influence creating an environment that encourages calculated creative risk-taking
  • Measurable experience managing creative workflows across print, video, digital, and experiential tactics.
  • Proficiency in project management tools such as Workfront and Jira
  • Exceptional communication and negotiation skills, able to convey high-level concepts and business direction
  • Strong problem-solving skills and the ability to navigate ambiguity

Required Education and Training 

  • Minimum Bachelor’s degree required
  • A minimum 7+ years of progressive account management experience in an in-house creative group, creative agency, or similar environment

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $136,100 USD - $195,900 USD
Base Salary Range Region 2: $115,700 USD - $166,500 USD
Shift: Day
Travel: None
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

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Our culture defines us.

Our culture is driven by passionate people who truly want to make a difference. Learn more about our unique environment and the characteristics of people who thrive at our company.

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Benefits

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We believe in supporting happy and healthy teams. As a valued team member, your benefits extend far beyond your hourly pay or salary. Learn more about our benefits and perks.

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Family support

At Intuitive, we believe in the importance of family and seek to foster a family-friendly culture.
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Healthcare plans

Like the patients we serve, your health is also very important to us.
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Growth & development

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