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Post Market Surveillance Supervisor

Company Description

Descripción de la empresa

En Intuitive, estamos unidos detrás de nuestra misión: creemos que la atención mínimamente invasiva es la atención que mejora la vida. Mediante la inventiva y la tecnología inteligente, ampliamos el potencial de los médicos para curar sin limitaciones.

Como pioneros y líderes del mercado en cirugía robótica, nos esforzamos por fomentar un equipo inclusivo y diverso, comprometido con marcar la diferencia. Durante más de 25 años, hemos trabajado con hospitales y equipos de atención de todo el mundo para ayudar a resolver algunos de los desafíos más difíciles de la atención médica y avanzar en lo que es posible.

Intuitive se ha construido gracias a los esfuerzos de grandes personas de diversos orígenes. Creemos que las grandes ideas pueden provenir de cualquier lugar: nos esforzamos por fomentar una cultura inclusiva basada en la diversidad de pensamientos y en el respeto mutuo. Lideramos con inclusión y capacitamos a los miembros de nuestro equipo para que trabajen de la mejor manera y manifiesten su auténtica personalidad.

Las personas apasionadas que quieren marcar la diferencia impulsan nuestra cultura: los miembros de nuestro equipo se basan en la integridad, tienen una sólida capacidad para aprender, la energía para hacer las cosas, y aportan experiencias diversas del mundo real para ayudarnos a pensar de nuevas maneras. Invertimos activamente en los miembros de nuestro equipo para apoyar su crecimiento a largo plazo y así poder continuar avanzando en nuestra misión y alcanzar su máximo potencial.

Únase a un equipo comprometido a dar grandes pasos hacia delante para una comunidad global de profesionales de atención médica y sus pacientes. Juntos, avancemos en el mundo de la atención mínimamente invasiva.

Job Description

Primary Function of Position:
 
The Regulatory Post Market Surveillance Supervisor will oversee the Regulatory Post Market Surveillance team to ensure productivity and accuracy. The Supervisor will provide instruction and feedback to the group as needed and ensure completeness and consistency of complaint and Regulatory reporting documentation. The position is responsible for overseeing regulatory reporting including MDR and Vigilance reports, to ensure alignment with procedural requirements as required. In addition, the position will provide analysis of quality data to support Regulatory Compliance activities as needed.

The Supervisor should have a strong understanding of World Wide regulatory reporting requirements for medical devices, complaint system and process requirements.  A firm overall understanding of Quality System Regulations as they relate to other areas in Post Market Surveillance including CAPA and Field Actions is required. The Supervisor must demonstrate strong analytical ability required to perform thorough analysis needed to resolve or escalate complaints.  A strong ability in leadership skills and strategies for providing guidance/feedback to direct reports is essential. In addition, strong project management skills and experience in continuous improvement methodologies are preferred.                                                                                                                                                                                      

Roles and Responsibilities:

This position has responsibility and authority for:

  • Supervisory and leadership role within the Regulatory Post Market Surveillance team
  • Approve timecards and time off requests in alignment with team resource and budget requirements
  • Conduct 1:1 meetings with direct reports to provide guidance, development, performance feedback and opportunities for growth
  • Annual Performance reviews conducted for direct reports
  • Manage complaint workload with team to required backlog goals
  • Write, review, and file Medical Device Reports (MDRs) and Vigilance Reports as required.
  • Prepare responses to Regulatory agency requests for additional information as required.
  • Represent Regulatory Compliance at selected cross functional meetings

 

  • Investigating complaints:
    • Perform classification of complaints and escalate complaints that require additional review.
    • Perform Failure Analysis investigation review and escalate complaints that require additional review.
    • File Regulatory Reports as identified and required (including Adverse Event and Incident related reports)
    • Evaluate documentation for completeness and consistency, and assign additional actions as necessary to close the complaint file.
    • Approve MDR/MDVs, as required.
    • Approve final complaint file for closure after all applicable actions are completed.
    • Assist with customer escalations as needed
  • Evaluate complaints for reporting requirements in accordance with company procedures and Regulatory requirements.
  • Analyze and trend Complaint data to identify new issues or systemic discrepancies as necessary. 
  • Escalate complaints to the Quality or other designated organization when new failure modes are encountered.
  • Participate in new hire training and continuous Regulatory Compliance training as required
  • Participate in process improvement activities to continuously improve process effectiveness
  • Represent Regulatory Compliance at selected cross functional meetings
  • Execute on projects as required
  • Assist in writing or revising department procedures
  • Prioritize team’s tasks and meet deadlines.
  • Perform other duties as directed

Qualifications

Skill/Job Requirements:

Education: Undergraduate degree in engineering, life science, or equivalent

Experience: 5+ years of experience in medical device field, with experience in the following areas:

  • Supervisory or Lead experience (or equivalent) role in a Medical Device company
  • Strong working knowledge of Medical Device Complaint files and quality record documentation
  • Strong working knowledge of Regulatory reporting requirements for Medical Devices (US FDA requirements, EU MDD requirements, etc.)

Skills: The following skills are required for this position:

  • Mentor direct reports in day to day functions and career development
  • Demonstrate cross functional communication skills in person, by email and by phone
  • Strong interpersonal and organizational skills
  • Ability to interface cross-functionally with other groups
  • Independent thinker, willing to present alternative conclusions or inferences
  • Builds productive internal/external working relationships with all stakeholders                                                                                                                                                                                                                                                                                                                                                                    
  • Ability to maintain professionalism in all types of environments
  • Strong verbal and written communication skills, proven ability to translate analytical
  • Exhibit strong leadership skills
  • Demonstrate strong written and verbal communication skills
  • Strong computer skills (Excel, Word, PowerPoint, database)
  • Efficient independent worker with ability to focus
  • Attention to detail
  • Ability to lead meetings or cross functional teams to come to resolution
  • Demonstrate cross functional communication skills in email and in person
  • Excellent organizational and analytical skills
  • Ability to handle and manage workload independently
  • Prioritize numerous activities in a rapid paced environment
  • Contribute to team oriented tasks

 

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Shift: Day
Travel: 10% of the time

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