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Administration Cyntia Ferrarese Day 1 0844 Clear Small

Director, Facilities Maintenance Building Systems, Operations and Services

  • Peachtree Corners, GA, United States
  • Not Remote
  • Administration
  • JOB6813

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

As the Director REWS FM Building Systems Operations & Services you will be responsible for managing the facilities operations, services and engineering program for a portfolio of manufacturing, R&D and Class-A office properties. This role will provide direction, leadership and technical guidance to support operations and enhance the employee experience. You will be responsive, flexible, and able to succeed within an open, collaborative peer environment.

Roles & Responsibilities:

  • Report into Senior Director of REWS
  • Maintain Facilities in compliance with local, county, state and federal regulations.
  • Manage day to day Facilities Engineering, Maintenance and Operations and ensure building uptime.
  • Manage supplier relationships including vendor service contracts, periodic and ongoing performance & budget (KPIs, SLAs), Quarterly Business Reviews, financial review, conducting RFPs, and assuring performance of program.
  • Manage outside vendors, including the integrated facilities management provider, to assure reliable and cost-effective building systems. This work will require engagement with all levels of corporate organization to improve the workplace experience as measured by performance metrics, customer satisfaction, and innovation efforts.
  • Manage contract services in support of building and facility operations including proactive and reactive maintenance and repair of mechanical, electrical systems, back-up generators, building BMS systems, elevators, and other technical building systems required to support the business.
  • Manage customer facing contract services in support of general employee services such as cafeteria services, coffee & tea services, landscaping, janitorial, trash & recycling, mail distribution, pest control, etc.
  • Implement and maintain programs and projects to maximize the utilization of facility assets.
  • Serve as the East US Facilities representative during compliance and regulatory audit activities,including FDA and ISO audits.
  • Demonstrate financial responsibility to develop and administrate annual operating and capital budgets.
  • Design and help implement guidelines, best practices, and standards for cross-functional service teams.
  • Create a welcoming and collaborative workplace through proactive management and by building outstanding relationships with all stakeholders.
  • Manage, train, and motivate the Workplace Experience team, including outsourced programs, to exceed expectations and deliver excellence across the suite of services within our portfolio.
  • Ensure all Workplace Experience services are delivered to standard.
  • Proactively address service issues, complaints/escalations, or incidents including tracking action plan to closure.
  • Report out on program updates on a weekly, monthly basis to all levels of the organization.
  • Undertake regular vendor quality checks/audits and ensure customer satisfaction.
  • In leased properties, manage landlord relationships and operational obligations are being fulfilled. Provide remote services as required to field sites for items not supported by the landlord.
  • Develop annual operating budget for each program. Identify cost-savings opportunities. Review expenses monthly and develop variance explanations.
  • Complete monthly reforecast of expenses. Execute promptly on direction to revise spending as required by company targets. 
  • Develop, supervise, and implement coherent strategies for providing a high quality, cost-conscious, consistent level of facility maintenance, and operational services and amenities. Assists in the development and implementation of real estate operational policies, procedures, and practices. Collaborate with global peers to ensure consistency of services, alignment on procedures. 
  • Proven ability to develop, track and report on annual expense budgets
  • Proven ability to develop, track and report on project capital budgets.
  • General knowledge of industry accepted accounting procedures.
  • Perform other duties as assigned supporting the facilities engineering, maintenance & operations impacting the employee experience and delivery of services.


Skills, Experience, Education, & Training:

  • Minimum Bachelor's degree and at minimum twelve years of relevant post-graduate professional experience in facilities engineering and maintenance for commercial buildings including general administrative, R&D, manufacturing buildings with a minimum of five years of experience leading a team, with a demonstrated progression to greater levels of responsibility and leadership.
  • Broad knowledge in the areas of facilities management, including building MEP systems, EH&S and regulatory compliance.
  • General knowledge of mechanical and electrical building systems, capacities and performance criteria
  • Strong understanding of the financial analysis process, P&L, ROI and sound business judgment.
  • Detailed knowledge of facility operation methods and project management techniques.
  • Knowledge and experience with common building systems and Industry operational practices for operating, activating and de-energizing building systems.
  • Excellent problem solving and communication skills.
  • Experience in managing effective and positive relationships with outsourced suppliers.
  • Experience with space utilization (moves/restacks/shared workplace).
  • ‘Customer  first’ mindset. Desire to provide excellent customer service.
  • Strong analytical skills.
  • Knowledge of sustainability and environmental management systems.
  • Interest in environmental and/or social issues.
  • Excellent business judgment and a practical, common-sense approach to getting things done.
  • Highly developed interpersonal skills, with strong ability to lead internal and external resources, and demonstrated ability to communicate effectively with people at all levels, from individual contributor to executive leadership.
  • Highly effective communication skills - writing and speaking skills through written proposals, meeting facilitation, oral presentations.
  • Ability to work well in a fast paced, team environment, taking a leadership role and dealing with ambiguity effectively.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $200,800 USD - $301,200 USD
Base Salary Range Region 2: $170,700 USD - $256,100 USD
Shift: Day
Travel: 10% of the time
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

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Our culture is driven by passionate people who truly want to make a difference. Learn more about our unique environment and the characteristics of people who thrive at our company.

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Our benefits overview.

We believe in supporting happy and healthy teams. As a valued team member, your benefits extend far beyond your hourly pay or salary. Learn more about our benefits and perks.

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