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Information System Engineer

Company Description

会社の説明

Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。

私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。

Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性(インクルージョン)を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。

変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。

医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Position Summary

We are seeking a solution-oriented, customer-first minded, and hands-on IT/  engineering professional to provide dedicated support for our networked and digital solutions. The Information System Engineer is directly responsible for the ongoing maintenance, advanced support, troubleshooting, and other activities to sustain Intuitive’s networked products and solutions such as Intuitive Hub, Telepresence, Onsite, Simulation, etc. in a multi-tiered service support environment. This is a key position within our digital organization and will work closely with our Service team members and other departments to support customers in Japan as a subject matter expert.

Roles and Responsibilities

  • Act as subject matter expert for technical specifications and requirements for digital solutions with customers and internally with cross-functional teams while maintaining knowledge of our products, services and policies and procedures.
  • Provide second tier / advanced support for pre-sales and technical implementations of digital solutions regarding network, data, security design and other questions regarding our products and services.
  • Provide first and second tier support for networked solutions directly and in coordination with other teams such as Field Service, Customer Service, and Technical Support to analyze and troubleshoot complex network connectivity problems, user access, and general software application support.
  • Record, track, and manage complaints using Intuitive’s business systems.
  • Create and maintain active directory accounts and PKI certificates.
  • Guide and contribute to the preparation of IT/security assessment for customers as needed.
  • Connect to Intuitive Hub virtual machine (media server) and networked solutions to perform diagnostic and troubleshooting of issues
  • Oversee and implement new configurations, upgrades, and other enhancements across all networked solutions
  • Liaison with local and corporate teams on new product introductions, upgrades, new product introductions, and other activities relating to digital solutions.
  • Work with Product Support and Engineering teams to increase product effectiveness, usability, and serviceability.
  • Create and maintain service or departmental procedural documentation.
  • Other tasks associated with support for digital products as assigned by manager.

Qualifications

Skill/Job Requirements

  • Minimum Bachelor's degree in Computer Science, Engineering, or related discipline; or 5+ years equivalent experience acceptable working in network support center environment, preferably in the medical device industry.  Current professional certifications, such as MCSE, CCNA, CWNA, CWSP and  CompTIA Network+ or Security+ certifications are preferred
  • Knowledge of network operations, configuration and troubleshooting TCP/IP, HTTPS, Router skills, VLANs, VPN technology, Firewall skills and NAT/PAT address translation.
  • In-depth knowledge of core IT technologies and processes (e.g., network systems, operating systems, databases, access controls, change control processes, application and system development, IT operations, incident response, monitoring, and asset management)
  • Familiar with cybersecurity best practices and ability to maintain a vigilance in monitoring cyber threats and vulnerabilities relative to our product exposures
  • Familiar with data privacy and protection regulations; such as Act on the Protection of Personal Information ("APPI")
  • Comprehensive hands on experience with LAN/WLAN/WAN, and Voice/Video over IP
  • Excellent analysis, troubleshooting and debugging skills, in particular TCP/IP and 802.11 networking protocols
  • Be familiar with working with hospital IT or in a medical regulated environment
  • Be familiar with network security infrastructure, threats and vulnerabilities to networks, and mitigate security threats.
  • Professional with great customer facing skills that can discuss technical information with a wide range of audiences (From service engineers to CTO/CIO)
  • Effectively work and communicate and within the team and upper management
  • Exceptional ability to multi-task, make sound judgments and respond with a sense of urgency in order to effectively support the business.  Thoroughness in completing tasks is imperative.
  • Ability to work remotely and self-manage workload with moderate supervision
  • Ability to ask the right questions, think on your feet, and be resourceful when faced with new challenges
  • Familiar with networking Medical devices and networking guidance’s such as ISO 27001 and data protection regulations such as Act on the Protection of Personal Information ("APPI")
  • Must read, write and speak fluent Japanese and English

Other Expectations

  • Occasional overseas travel required

Additional Information

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。

Shift: Day
Travel: 25% of the time

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

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