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Technical Writer, Service Publications

  • Sunnyvale, CA, United States
  • Not Remote
  • Engineering
  • JOB6603.1

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

As a member of the Services organization, the Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Technical Writer produces accurate, clearly presented, consistent documentation on time for product releases, and requires no day-to-day instruction or general instruction for new assignments. The Technical writer should be highly skilled in the development and maintenance of technical documentation.

This position is required to be on campus a minimum of 3 days a week with both office and laboratory working environments.

Roles and Responsibilities

  • Plans, writes, edits, and maintains Field Service documentation (i.e., Field Service procedures and technical bulletins) for medical device systems.
  • Complete documentation control steps to release final documentation. This includes Change Orders in the documentation control system.
  • Informs and adheres to policies, procedures, and quality documents. Collaborates with project team members to share knowledge and best practices.
  • Uses skills as an experienced technical communication professional with understanding of industry best practices and company objectives to resolve complex issues in creative and effective ways.
  • Evaluates, recommends, or develops documentation process and productivity aids. Assist with development of internal writing style guide


Skill/Job Requirements

  • Minimum 5 years’ technical writing experience in a hardware or engineering environment, including documentation for various technical audiences.
  • Minimum Bachelor's degree in engineering sciences, professional writing, or equivalent preferred.
  • Strong writing and grammar skills in areas of content development by using minimalist, topic-based writing style. Analytical ability to swiftly grasp and effectively communicate complex scientific and engineering concepts for intended audiences.
  • Strong organizational and project-management skills with ability to participate in project discussions and manage deliverables for multiple projects under tight deadlines, set priorities, and manage time effectively.
  • Understanding of mechanical/hardware concepts and complex devices.
  • Previous experience with medical devices preferred.
  • Experience with DITA XML authoring tools. PTC Arbortext Editor or IXIASOFT CCMS highly desired.
  • Experience with current versions of standard authoring tools, including Adobe Acrobat, Illustrator, InDesign, and Photoshop; and Microsoft Excel and Word.
  • Professional references and writing examples expected.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $95,500 USD - $129,300 USD
Base Salary Range Region 2: $81,200 USD - $109,800 USD
Shift: Day
Travel: None
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent—so the question won’t just be how long we live, but how well.

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Work at Intuitive

Our culture defines us.

Our culture is driven by passionate people who truly want to make a difference. Learn more about our unique environment and the characteristics of people who thrive at our company.

Lean about our culture


Our benefits overview.

We believe in supporting happy and healthy teams. As a valued team member, your benefits extend far beyond your hourly pay or salary. Learn more about our benefits and perks.

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Financial Offerings

Financial offerings

We're here to support your short- and long-term goals.
Family Support

Family support

At Intuitive, we believe in the importance of family and seek to foster a family-friendly culture.
Healthcare Plans

Healthcare plans

Like the patients we serve, your health is also very important to us.
Growth & Development

Growth & development

Your personal and professional growth and development is important to you--and to us.

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