Mgr, Technical Writing

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Manager, Technical Writing works with the Technical Writing Supervisors and Technical Writers, to orchestrate the creation of medical device literature including system user manuals, reprocessing instructions, and ship-with literature within demanding product release schedules. They must be highly organized, detail-oriented and interact fluidly and effectively with numerous individuals and departments. The Manager will have a close working relationship with the Engineering, Regulatory, Quality, Legal, Training, and Marketing departments, as well as the Project Management Office.  A successful candidate will have in-depth knowledge of regulations that affect medical device labeling, work to improve and educate other functions/departments on existing processes, and develop the skills/competencies of the Tech Pubs Technical Writing team. The right candidate will also help solve complex issues associated with the Tech Pubs development process, compliance, quality, and business inter-relationships.  This position requires the vision and capacity to manage long-term projects as the business owner to resolve Tech Pubs related issues worldwide.

Roles & Responsibilities:

• Hire and develop a team of highly capable, professional Technical Writers, to meet the needs of the Global Technical Publications Department.
• Organize and prioritize the work of the team to accomplish company and departmental goals. 
• Act as player-coach for staff. Develop their capabilities and provide professional development paths. Periodically assess staff performance and provide feedback, both formal and informal.
• Update Departmental Operating Procedures, Work Instructions and Job Aids as needed to reflect updates and improvements to processes.
• Identify and resolve team and project related risks, resource overloads, and literature distribution constraints.
• Understand regulatory requirements for labeling and documentation.
• Work with global regulatory partners to assess upcoming regulation changes and how those changes will impact associated documentation.
• Keep up-to-date on country and region-specific documentation requirements, and manage resources appropriately to ensure all documentation meets local standards.
• Standardize technical writing processes and tools across technical writing sub-teams.

Qualifications

Skills, Experience, Education, & Training:

• Minimum 8+ years technical writing experience required, or equivalent.
• Minimum Bachelor’s degree in communications, professional writing, English, biological/medical/engineering sciences, or equivalent preferred.
• 8+ years of experience with medical devices in an FDA regulated environment highly preferred.
• 3+ years managing a team of technical writers, preferably in a regulated industry.
• Strong planning, decision-making, negotiating and change management skills.
• Proven success recognizing critical issues with the ability to react quickly under pressure, and drive issues to closure by providing coordinated direction.
• Excellent collaboration skills and proven ability to work across functions required.
• Experience presenting to and working with senior leadership preferred.
• Proven ability to solve difficult technical and process problems required.
• A consistent high performer, a continual learner leading with emotional intelligence.
• Excellent written and verbal communication skills required.
• Ability to multi-task and work both in a team and independently required.
• 8+ years of experience with Agile Change Management software or equivalent preferred.
• Understanding of localization process preferred.
• Adobe FrameMaker or Adobe InDesign and Adobe Acrobat experience preferred.
• XML, Darwin Information Typing Architecture (DITA), and content management experience preferred.
• Adobe Illustrator, Adobe Photoshop, or equivalent desirable.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $140,200 - $201,800
Base Salary Range Region 2: $119,200 - $171,600
Shift: Day
Travel: 10% of the time
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.